If I could leave a zero star I would this was my experience recently
March 26, 2024
I went to Hillcrest Hospital for treatment of a seroma that had formed after leaving the hospital. This seroma had been drained multiple times in my doctor's office. During the healing process, an infection formed along the original surgical scar which was bad and needed surgery to correct.
I arrived at Hillcrest Hospital at 5 PM on March 26, 2024, for surgery. After I was brought back and I.V. access was established, I was told by my doctor that she did not have an O.R. and had no clue what time my surgery would be. No one came back into the room until around 7:30 PM when I texted my doctor asking to possibly reschedule the procedure for the next day. Between 5:30 PM and 7:30 PM nobody gave me any updates.
I finally went back to the O.R. around 8 P.M. After waking up from the surgery I was in extreme pain, and nothing was helping it. I was around 12 AM midnight when I asked the nurse to see if my doctor had decided to give me doxycycline as sclerotherapy. She stated no that doxycycline was not given via I.V. I said that’s not what I asked. The pain felt like a previous procedure where doxycycline was used. This nurse must not have known anything about this procedure because everything went downhill from here. There was one other male nurse working with her that night and they did proceed to give me something via I.V. for pain, but it did nothing. At one point, I was squeezing the bed rails because I was in so much pain and the male nurse said to me, I was causing my own pain by squeezing the bed rails, but I didn’t know what else to do.
I asked him to go and get Jim, my fiancé, who was waiting in the lobby multiple times. I asked for my phone multiple times as well. He came up to me and asked me what I wanted for pain! I only have one leg because I recently lost my left leg and asked multiple times, at least 20 times, to use the restroom and they would not let me. They told me they weren’t going to let me go home every time I asked and at one point said I wasn’t safe going home. I heard them on the phone with physicians telling them I was crazy and loud, which I never was, I was just crying, in a lot of pain and upset. I asked for an AMA so I could leave, and they proceeded to tell me they couldn’t get one until a physician brought one to me which I know is not true.
The female nurse said to me “If you’re going to be rude to me, I’m going to be rude to you!”. From that point, both nurses became very rude, mean, and aggressive. They took my knee scooter and moved it far away and because I have no leg, they knew that I had to stay and laughed about it. It wasn’t until I said I was going to crawl to the bathroom that they finally let me go.
They finally went and got my fiancé around 12:15 AM and told him I was having a mental breakdown, being very difficult and was incoherent. Jim knew something was wrong and when he was finally allowed back to the PACU, I was very clear headed, just crying and upset. They made him wait from 10:12 PM, when he received a message that the surgical team was closing and the procedure was over, until 12:15 AM to finally come back and see me. I never fell asleep after being woken up from anesthesia and never once acted how they were saying. I just wanted to go home, and they kept telling me I wasn’t going to be able to go home.
They used my disability against me and thought it was funny. Also, when I was finally allowed to go to the bathroom, they very aggressively tore off the blood pressure cuffs, and it hurt. The female nurse also took the after-surgery binder off when I know she wasn’t supposed to and didn’t tighten it back on which could be why my seroma came back and had to be drained on 4/18/24. When she took the binder off, I asked her not to and she said she “had to and that she knew what she was doing”. She didn’t know what she was doing and didn’t put it bac on correctly. I was finally allowed to leave...
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