Escape Room Entertainment-DT — Attraction in Melbourne

Had to change my 1* review to a 4* review since speaking with a new manager. Heather reached out to us and apologized for our negative experience all the while acknowledging our concerns in a respectful way. That’s all we really wanted - respect - which we didn’t receive from the other owners. Hopefully some improvement can be made to their Websurfer room, because it’s not a good room. But their other rooms (specifically StoryWorld and SweetShoppe) are fun. I recommend going with one of those!

............ Out of the 55 rooms we have done, this was the absolute WORST experience we have ever had at a venue. Full of logic leaps, red herrings, math equations, bad customer service, etc. Clues should propel the game forward, but instead they left us more frustrated.

I have never felt so disappointed. When we came to the manager Tyler about our concerns, he belittled us, was tactless, and made us feel like we were just bad players - when we have escaped from 54/55 rooms we’ve done. We also spoke with Terry the owner who was arrogant and insisted that our concerns were invalid. Worst customer service we have ever experienced.

We completed four rooms and found that the low completion rate for their Web Surfer room specifically is not due to challenging and logical puzzles, but is instead due to the fact that it’s a TERRIBLE room.

We have never left a bad review before so it’s unfortunate that we have to say this. There are far better venues and rooms.

Escape Room Entertainment - Downtown Melbourne is a waste of both time and resources and is not a good representation of what escape rooms should be. What a...

Summary provided at the top; full review provided below.

Summary Pros: -Great experience for group activity, including family, friends, and even work/team building. -Unique scenarios and a lot of fun. -Discounts offered for immediate or long-term follow-up if purchased the day of the current experience. Cons: -Price can add up quick.

Full Review I have gone here a few times with different groups of friends. The experience is a lot of fun and difficulty depends on the scenario. I believe I have played through at least 3-4 scenarios out of the 6+ offered between 2 locations in the area. I recommend for special occasions due to price, explained below.

If, after completing a scenario, you purchase follow-up scenarios, you receive a discount. This can be purchased for a future date or as an immediate use. The most recent time, I played through 2 scenarios back to back with friends, since the weather was overcast and rainy. However, that also brought me to one of the few negatives I have to contribute. I believe my wife and I blew $100 over the course of ~2 hours and 2 scenarios, since each scenario takes up to 1 hour. As much fun as we had, this keeps up from going back more often to try the other scenarios, especially when we think about other activities we could have spent...

We played "Grimm Cabin" and had the BEST time!!! I brought a 10, 11, and 14 year old with me as a Christmas present. They talked about it the whole way home, throughout dinner afterwards and every other minute. We talked about game play, things we were surprised about, and which room they wanted to try and escape from next. I want to give a special thank you to Teresa, who made the room sound super fun when we were booking it (It totally was!!) and answered all of my questions with patience and kindness. And a huge shout out to Nick, our Game Master. He greeted us with the best smile and attitude and made sure we were really excited before the game even started. You can tell by how he speaks to people that he really cares about people getting the best experience. I have played other rooms at Escape Room Entertainment and always have an AMAZING time. Each room is perfectly thought out and challenges you in different ways. I would recommend any room; you'll have an exciting and unique adventure!!...