Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton — Hotel in Melbourne

I wanted to love Hotel Melby. I really did. I decided I'd try out this new hotel when my usual place was sold out. Let's start with the good things about the hotel:

1. The front desk staff. The ladies who greeted me were wonderful. They upgraded me to a suite on the top floor and made me feel welcome. Everyone I encountered in the halls always said hi and were very friendly!
2. The room furnishings. Everything felt quality. The bed was clean and comfortable as well as the seating in the suite
3. The room size. My suite was large and felt like a small apartment.
4. The views all around and the sky were gorgeous.

That's really the best I can say about the place. The bad:

1. If you came to the hotel to fall asleep at a decent time, good luck, especially if you get a room on the south side. There is a club that plays loud music till about 2am. (see photo) Even being on the 10th floor, my suite was rocking. Add in the occasional train, and yeah... Is this the hotels fault? No. But, you should know this before you decide on staying here.
2. The air conditioning system. When I arrived in the room it was 77 degrees. A little warm. I assumed they probably set the thermostat high when no one was in the room which makes sense. I turned it on and it began to cool, and I had no issues. I went out for a few hours and came back to the room and again it was 77 degrees. I looked at the thermostat and it was still set to 70 where I had said it earlier, but what I also noticed was there is a motion sensor on the thermostat. Apparently, if you leave for a little bit it decides it does not want to keep the room cool for you and will let it heat up until it reaches 77°. This feature, is great for the hotels bills, but not so great for you. Fast forward to when you're trying to sleep. It decides you're not in the room and turns off. Several times I found myself waking up waving my arms so the stupid sensor knew I was in the room and would turn the a/c and fan back on. When it goes off, the club noise is extremely amplified. There is no setting to make the fan run constantly, so prepare to set your thermostat to 66 to drown out the club noise. The next day I took a coffee sleeve and rigged it to trick it to think I am in the room constantly so the temp would stay where I wanted it to. See photo for this important life hack LOL. It would be nice if they disabled this sensor.
3. All the exposed concrete. This is probably just personal taste and I had hoped it would grow on me but it never did. The ceilings and the columns were exposed concrete. To me, it just really did not fit with the rest of the decor. It felt like they ran out of money and decided not to finish. I'm sure it will appeal to some, but it ends up feeling cold and like you're staying in a concrete bunker. Purely personal choice, but I think the high-end theme would have been more successful if the rooms were finished all the way.
4. The elevator. This will probably be fixed by the time you get here, but only one elevator was working during my stay. This lead to long wait to go up or down. Annoying.
5. The parking garage. It is small and tight, and the signage on where to go and how to get into the hotel is poor. I wandered around looking for the elevator because the sign was so small you could not see it from a distance. Signs hanging from the ceiling or bigger signage on the walls that you can see would make a huge difference here.
6. No Business Center. I needed to print a document, and this hotel does not have the usual business center I have come to expect from other Hiltons.

Overall this was an average stay.The staff was a shining star here, and unfortunately I'm sure they have their hands full dealing with questions about noise and the a/c systems. There are better Hilton properties in the area if you value sleep, but none that have as nice furnishings as Melby. Unfortunately the things outside of their control (the clubs and trains) will keep me from...

I am giving Hotel Melby -100 Stars! I booked one night (Saturday, May 1st) as a surprise for my hubby as it was his birthday earlier that week. He's a Melbourne native, born & raised. I was planning that we'd spend the afternoon and evening in downtown Melbourne without the need to drive 25 minutes home after dinner and a few cocktails with another couple who was surprising him. Upon our online check-in, I got our virtual room key on the app which eliminated the need to go to the front desk. So we went straight to our 9th floor room at 4pm to drop our bags and then headed up to the rooftop bar on 11. (Side note: we had attempted to go to the rooftop bar a week or two after the hotel opened and it was closed to a private event, which we thought was odd. We went back a week or so after that and were able to enjoy a cocktail and the views). We were excited to start our weekend and soak in the views of our beautiful surroundings. After walking up two flights of stairs, we were "greeted" by "guards" at the door to the rooftop bar stating that "it's closed to a private event". We were shocked and completely disappointed...TWO OUT OF THREE TIMES that we've been to Hotel Melby the rooftop bar has been closed for private events?!?!!! Unbeknownst to my husband, we had plans to meet the other couple there for cocktails before going to dinner downtown. The other couple (also locals) had never been to Hotel Melby or the rooftop bar and were looking forward to it. Before they got there we went downstairs to the lobby and asked what was going on that we couldn't go to the rooftop bar. I asked WHY that was never mentioned when I booked the room? I specifically told Jessie (whom I later found out is the manager), who made the reservation, that we were celebrating my husband's birthday and spending the night galivanting through downtown Melbourne. NEVER ONCE DID SHE SAY THERE WAS A PRIVATE EVENT GOING ON THAT SATURDAY NIGHT AND THAT THE ROOFTOP BAR WOULD BE CLOSED THE ENTIRE EVENING TO HOTEL GUESTS!!! Would have been nice to know since that is the ONLY bar in the entire hotel! When we inquired at the front desk what sort of "compensation" they'd give us, we were told we could go to some other "room" in the hotel for drinks and food and were handed a photocopy of a typed up "menu". After looking at it briefly, we decided Hotel Melby wasn't getting any more of our money. At 5pm my husband was ready to pack it in and leave altogether! We ended up meeting our friends elsewhere downtown and ventured back to our 9th floor room around midnight. We should have just left then since our room never got cool despite the thermostat set to 69 degrees. And each time the AC kicked on, it sounded like we were in a jet plane that was taking off (and still didn't cool the room that had simulated wood laminated floors and what looked to be an unfinished concrete slab ceiling that I stared at most of the night while not sleeping directly next to the extremely loud AC unit). For $220, Hotel Melby has to do something a bit more impressive to justify that cost! If they'd rather cater to private events than their hotel guests, then SAY SO UPON BOOKING A HOTEL ROOM!!!!!! We would have stayed at the Crane Creek Inn Bed & Breakfast and gotten a delicious homemade breakfast the next morning for less money! Bye-bye Melby, you'll never see us again! Three strikes...

I stayed here the week of Jan 17th, arrived at 11pm, and was greeted by a grumpy old cogger at the front desk not unfrendly. lobby carpet in front of the elevator was fifty in front of the elevator again, Hilton's had little care in appearance. |Room 933 was a corner room; floor was dirty, there was little water pressure, two soap dispensers were out, and TV was not working. called down and had the room changed. The grumpy guy at the desk was bothered by my request to change rooms such an a-hole. I was given room 733 again to find a dirty vinyl floor, minimal furniture, and lack any style i had better at a comfort inn. Given the room a room rate of 299 per night, I was disappointed given their photos. This room again had dirty floors in both the bathroom and the main room. drips of filth in bathroom floor and again, no soaps in the dispensers, worst water pressure. Housekeeping in both rooms was shameful. The room also had an odd gap of 1 1/2 on the bottom of the door that leads to the adjoining room causing a large draft and light to come through. They had a single robe hanging on the door, which was most likely used to cover this gap as they could have never thought there would be two people staying in the room, so one robe would suffice for the room . the bedding was thin no blankets or extra padding on the bed or stored in the closet it was 40 degrees outside. I had no choice but to run the extra noisy AC unit that was up and down on temps through the night . The bed was placed 6 inches away from the ac vent the draft was ridiculous worst sleep in a long time . in the Am the ask the unfriendly front desk staff member if they can provide some blankets and clen the floors and fill the sopas . I at least got the blankets. |roof top restaurant: this was the main reason i decided to try this hotel was the photos of the rooftop, i arrived to see a sleeping host draped over the podium i wanted to take a photo but did not want to get him introuble. . bored bartender and sparse furniture, stained walls no room energy. I could see the outside would be a nice place to hang out, but not on this evening. I could not wait to leave this place. I did find an English pub 5min walk that a great find as it was lively and fun. | I make this trip twice a year to visit my aging family. I would never stay at this property again for 1,000.00. I paid for three days I could do far better somewhere else at least offer free parking in the building not two blocks away shame on you .| . |Hilton, I donot know what was up during this time, but you need to talk to your staff as they were not friendly, your housekeeping was shameful, and rooms need to be restyled to make one comfortable and safe for to post modern at lest a area rug on the floor. However, I did find the English pub as a lifesaver as I got drunk to get through sleeping off the night in your bed It was...