Gould's Salon Spa - Park Place — Attraction in Memphis

It was my mom's 59th Birthday and I scheduled the mini spa day for us. The massage was incredible. On the other hand, the facial was terrible. The esthetician was friendly before starting the facial, however she did not say another word to me during the facial, in regards to product she was using what she saw on my skin. It was not personable at all, to top that she put a very oily substance on my face & lips at the end. I left with a greasy face! Terrible.. To make matters even worse, when I met my mother back in the dressing room area, she was upset stating that her facial was done with the esthetician wearing rubber gloves, it was very uncomfortable and rough on her skin, and when she asked her why she was wearing them she stated OSHA Laws, my mom told her it was uncomfortable and asked her to remove them, she refused to remove the gloves. She told her OSHA could fine them if they come in and they aren't wearing the gloves. Keep in mind, my esthetician did not use gloves at all, so if this is a law why aren't all of their esthetician's using gloves? We both get facials often and never in 20 years has anyone ever wore a rubber glove to administer a facial. We spoke to the SPA manager afterwards, who did absolutely nothing, barely apologized. First of all, it took her over 10 minutes to come out to speak with us. She stated at Gould's they all should wear gloves for facials. I informed her that my esthetician did not wear gloves and I asked did she not think once my mother asked her to remove the gloves that she should have honored her request? I never got an answer to those questions. My mom told her she was not satisfied and did not feel she should pay for such poor service, the manager stated she needed to talk with Corporate upstairs to determine if they could waive the facial. Five minutes later the receptionist came over to tell us they would take off $10. The manager did not come back out to tell us or apologize for the terrible experience. Beware African American women! Two issues with this location, esthetician's are not knowledgeable of all skin types, mines dumped an oily, thick substance on my skin, and obviously some prefer to wear gloves. In reading other reviews, there have been concerns about products they use on all skin types. Do not go here if you don't want to risk getting a rough facial with an esthetician wearing a rubber glove. We also asked the manger if this OSHA Law was a Gould's law, and if this was in their paperwork that we filled out. We never got an answer. I would not recommend Gould's to anyone. GO TO SERENITY DAY SPA! Had they not been booked, we wouldn't have ever went to Gould's! Poor service. They lost two customers for life. They have poor customer service and do not care about customer...

Absolutely horrible experience with a haircut. I have grown my hair for 20+ years for Locks of Love. My hairdresser retired so I decided to donate to Wigs for Kids, using Gould’s. I called corporate to get the details, went online with Wigs for Kids to get my code and called corporate back with the code to schedule my haircut to donate and then my hair to be styled. I scheduled THREE weeks in advance with the stylist I wanted. Gould’s has a hard policy- if you cancel without notice or no show for a massage, you are charged anyway. If you are late, you have abbreviated services for full price. On the day my haircut was scheduled, Gould’s called with 40 minutes notice to cancel and reschedule for the next day with a different stylist. They said the person I had scheduled with did not do Wigs for Kids cuts.

I was upset but scheduled for the next day. The girl sectioned my hair into 4 ponytails and picked up her scissors. I immediately stopped her and said the hair has to be bundled with ponytail holders every 2-4 inches. She told me that was not Wigs for Kids requirement. Wrong, because it is on their website to bundle the hair. I told her I had not grown my hair for four years so that it would become unbundled and get thrown away because they do not except loose hair. So I bundled my own hair in the ponytails while she just stood there. I had brought a ruler and ponytail holders. She told me she didn’t need a ruler to measure for 12 inches, she could just use her comb. Then she cut my four ponytails. One of the ponytails was 17 inches long, one was 16 inches long, and two were 15 inches long. I know because I measured them with my ruler, so apparently her 6 inch comb was not a very good way to measure my hair. I was so upset so I called corporate.

The corporate office listened to everything. I explain to them about my experience. They basically said that they were sorry that had happened and they would send out an email to all the salon managers to make sure stylists were aware of the rules for wigs for kids. I intended to donate my hair, four ponytails of 12 inches. I did not intend to have my hair cut the way the stylist cut it. I was very upset, and the lady I spoke with said she would talk to the rest of the people at corporate. Three days later I got a message on my cell phone saying we’re sorry you had a bad experience.

I even talked to the salon manager at the Gould’s I have been using for massages for 15 years. I have yet to hear back from her and it has been three weeks. I would never use them again under any...

Let me start by saying my esthetician is AMAZING. I love her! And she is the reason the company gets 2 whole stars. The company, however, is skeezy and greedy. They have slowly increased their prices, which is fine, but without warning, they've decided to forward credit card processing fees to clients. I'm appalled. It's not that the fee is a lot, it's that the company chooses to use credit card machines and take payments, but doesn't want to pay for the service of processing. I want a wax, but they aren't going to allow me to refuse to pay for the service. Credit card processing is part of the cost of doing business - if you don't want to incur that cost as a business, don't accept cards. If this was a small business, I could maybe forgive passing on this cost, but this is a century old, well established, multiple location business. It's greed. It's disgusting.

EDIT: The fee to pay with a credit card is more than the interest one would pay if you allowed the balance for the same transaction to roll for more than a month. The fee is equivalent to a 42% credit card annual interest rate. Basically, you would have to have a 42% rate and roll your balance forward for one month to pay the same amount to your credit card company. Even people with high cc rates don't pay the amount of this fee when rolling a...