CenWood Appliance — Local services in Memphis

STAY AWAY!!!! This is the WORST experience we have ever had trying to get help or an appliances and service. First.... the refrigerator I ordered “like the store model” was NOT the same one that was delivered. The vent hood we chose “like the store model” was supposed to have the heat lamp, like the store. The one we got, NO HEAT LAMP. The best part. We ordered appliances in Nov. 2020- no install until after the beginning of the year, to which I tried to be patient with COVID and understanding that things are taking longer. However, we got installed and the microwave drawer didn’t work, had power but no heat since day 1. Then I called Cenwood for help. I will say there was one nice lady there that tried to help me and I appreciated that but after that the buck was tossed to GE and told me they ordered a part to fix it. 4 MONTHS later and a mystery box from GE shows up, still no service person and the now today is JUNE and we just randomly had a man banging on the door at 7:50am from GE (who I scheduled through them after numerous follow ups and no help with GE). Turns out they gave GE my phone number WRONG so they had tried to call and never could reach us. Today the man that tried to service the part told me we don’t even have a case number to fix the issue, and the WRONG part was ordered to even fix our problem and now it will be the end of July before they can possibly get the right part. Ask me if Cenwood ever called us to ask if we got resolved or taken care of. NOT ONE WORD. I could go into more detail of how this has been but I think you should save yourself and go somewhere else so you don’t end up like we did. You shouldn’t pay over $20,000 and get this kind of service. Super frustrated is an...

We ordered a double wall oven and cooktop with downdraft. 1) Steve Lawson was amazing in helping us with our choices. He gave us really great advice. He was very patient and kept us up to date on timeliness as everything is delayed due to COVID. Amazing customer service as he went above and beyond to help us with our old existing failed appliances. 2) Their prices are MUCH better than all the big box retailers. I cannot believe we never sought them out before. 3) Availability - We only went there because we wanted to actually see the items in person before we purchased them. No other retailers had anything out on the floor. 4) Delivery - we had a mixup on our side but they delivered faster than we anticipated. They brought the appliances in our house and put them exactly where we needed them. 5) Installation - while they do not offer installation services, they recommended the best installer. Luke Allen Smith was worth every penny installing a 300+ pound double wall oven He even showed us that WD-40 is the best stainless steel polish/cleaner. Awesome...

I had an old GE cooktop with coil burners and the burners were no longer fitting well. Had been holding off on getting a smooth cooktop because I had no experience with one. I decided to bite the bullet and get a new cooktop. I had researched online but decided to go in person to Cenwood, Memphis and see what was available. They had a GE model PP9830SJ2SS in their warehouse. It was delivered within a coupe of days and installed by Luke Wilson a couple of days after delivery. He did a great job installing and my salesperson, Sandy Cox, was very helpful in getting my transaction completed. The price of the cooktop was a little less than one I had seen online at Lowe’s. Very satisfied with Cenwood. I had used them a few years ago for a Sub Zero fridge at my previous residence. Will remember to check Cenwood-Memphis for any other appliance need...