My charging base decided to stop working just a day or two before school. I called support and was told to simply come to the store since it was a simple fix and I would simply get a new charger base. However it wasn’t so simple. I arrive at 12PM and there’s a 3 Hour wait to be attended by a specialist. I explain my situation, that I already knew what was wrong. I was told I still had to wait the 3 Hour wait, this isn’t what angered me. I waited the three hours. Never received a text message notifying me that it was my turn. I decided to leave at around 4, do some last minute errands and I came back. The first tech rep at the store that attended us didn’t seem like she wanted to help, I had to ask for the manager to intervene in order to get someone attend to me. They apparently reopened the queue for me and she first tells me a 45 minute wait. I agree that I’ll stay, i then notice on her iPad that it says that my estimated time of being attended to is 7PM. While I’m sitting, Kayla, the other Tech Specialist asks me how my day is and I tell her that I’ve been here all day, so not so great. She tried to help me out by getting a “Genius” on the floor. I get bumped up to tended to, only to be told that there’s no charging bases.

I was then told that if it is urgent, I can purchase a base and then return it when the other one comes in (btw, I paid $300 for Apple Care Plus) Which I found so weird that they couldn’t just let me take the ones they have for retail. Once again I asked for the manager. The guy that attended me was nice, but he didn’t know much about what was going on or just about retail either. The manager then agrees to allow me to take one of the retail ones.

It only took 5 hours to be assisted for 20 minutes. If you don’t have an appointment don’t even bother coming, even if it’s a last minute break. It’s not worth the headache or the stress.

Out of all the employees, Kayla was the most helpful. She wanted to help and so she delivered. Everyone else was too caught up talking amongst each other or helping customers. The ones that do end up attending people, like the girl I initially spoke with on my second arrival are short tempered and don’t care at all.