Neroli Salon & Spa - Downtown — Attraction in Milwaukee

I went to their store with a friend to get are hair done. I'm transgender person and also this was my very first time to go and have my hair done. So I look up a place thinking with the most reviews would be a great start. But that was a big mistake... I called and set up a date and time of almost 2 weeks before. Because we were planning on going to one of the biggest get together that happen once a year... So when I get there right off the bat the lady wanted to argue with me that she doesn't have time to do what I want... Ok I called 2 weeks and plan this out... So after telling them that I wanted it done she then started to work on the hair dye. I was with a friend as well she was almost half way done with hers.. They haven't even started mine. So after she was about done they just started on mine.. After the wash I noticed that this is not the color I wanted and this was just not what I wanted as she was in the middle of drying my hair and it went from blonde to copper.. At this point I'm very upset so they have another lady come and look at it and say she can fix it with ash and it will hide most of it. So after getting there at 11 I'm leaving there about 6pm and I feel trash and not pretty I felt like I just had my hair put in a curb water in Milwaukee and called it hair dye... So then I go to leave and they expect me to pay for this and I was not happy because this was a gift and yet it was worth this... So I speak with there manager there. He wanted to knock off 20$ and I'm like no... We ended up just paying for the hair cut and left. So the next day I feel my hair and really look at it and yet they charged my friend for the cut. I ask for it to be layer and I move it around and noticed some of my hair was short and some look like nothing was cut because it was and inch longer... So I called up and ask to speak with a manger and it was the same guy form last time and he end up telling me I got what I paid for and I said I'll be writing a review on this place and he tells me to forward it to their lawyer... So with that I thought wow I'm going to speak with the owner of this place.. Let the lady at the desk know about this manager she said she leave a vicemail for her and I got a call back with in 20 min and she tells me over the phone that they will fix it all and I have nothing to worry about. She's sorry this happened and she wants to make it right... So I go there and I pay for my parking walk in and set down and as I'm waiting they tell me that this will not be covered. And I will be paying for this... So wow you wanna make it right by changing your words now... So tell her to come down here and say it to my face... She come back down and agree to fix it and make me happy when I leave... Will that was another lie they try making me pay for the dye and wouldn't even cut and fix my hair and yet you still see there mess up.... NOT TRANSGENDER FRIENDLY!!! DON’T GO HERE WAST OF TIME...

My husband and I have been frequenting this salon for a few months now and up until today, the service has been excellent.

Unfortunately, we had to cancel our appointments for today as something came up. I gave more than 24 hours notice (the cancelation policy on the website states 3 hours or more) by replying 'No' to the automated text message. Both of our appointment confirmations came through to the same phone immediately back to back, even though they have each of our numbers, so when I replied no, only one appt. was canceled (his).

I received a voicemail from the salon a few mins after my appointment was scheduled and was informed I had to call back to cancel or reschedule within 15 minutes or I would be charged the cancelation fee. Confused, because I thought this had been taken care of yesterday, I promptly called them back within 10 minutes. The first person I talked to was cordial enough and recognized and confirmed that there was an issue with the messages being sent. Ok, great. I asked to get it fixed. I was abruptly put on hold. Once she came back, she immediately asked for a credit card so I could be charged the cancelation fee. WHAT? This is when things went downhill fast!.

Not only did I reply to the text the day before, I called within the 15 minute window they had given me to NOT be charged the fee. I asked to speak with the manager and was given to the lead on duty, Kay. She was incredibly disrespectful, did not take responsibility for any of the issues with 2 appointments for 2 different people being texted back to back on the same number and essentially blamed me for the issues. I once again asked to speak with a manager, including that I have screen shots showing the problem, and was told one will not be in until tomorrow.

As a general manager myself, I would never let one of my employees speak to a customer the way that I was spoken to, even if they were completely in the wrong. I was honestly appalled by the level of customer service I was provided.

I tried finding an email address or any sort of contact information for the manager, and of course it's nowhere to be found on their website.

Unfortunately, we will not be returning for services at this salon...

Just finished a massage with Dana at neroli. I’ve been going to Neroli for 2.5 years now since my previous massage therapist moved out of state. Since being there I’ve had regular massages with one of the Aveda institute instructors Liz. She is a shaman of massages. I get deep tissue and typically maximum amount of time because i usually wait way too long between massages. Liz has been awesome at tailoring each massage to how the tension is within my body each session. She clearly knows anatomy and muscles/ligaments/tendons as it shows because after each session my posture is better and mobility improved. I called neroli to book a massage with Liz but sadly she was booked out a couple of months, no surprise she is high demand. I gladly made an appointment with another therapist, Dana. She humbly stated that she recently graduated from the Aveda institute and massage therapy was one of her practices. By no means was Dana a novice. You could clearly tell she was skilled massage therapist. She took more than 10 minutes to get to know me as a patient. We discussed my occupation, stress level, physical and mental demands on a daily basis. She truly tailored the massage for me. She told me beforehand that if she senses some areas are more tense than others that she’ll spend more time on them. Right there I knew this is not a cookie cutter, get through the motions massage, and something different. Honestly I left that place like it was a relaxing physical therapy session. She opened up joints and made muscles feel more relaxed all while not making me feel like a bunch of elves smashed my back with baseball bats. She was receptive to more sensitive areas like my neck and went deep in areas that I could handle. On the way out of neroli I booked another massage (this time for 110 min) for both myself and my wife. I would recommend Dana to anyone she is humble and kept saying she has much to learn but clearly she is in the...