Came here for a birthday dinner & had a pretty horrendous experience. We are a group of people who have all worked in food service and bartended for multiple years, and the service we received was unacceptable. First we had a reservation made well in advance, and the host stand did not greet us before insinuating there was a problem with our reservation. We up getting sat and did not have a server come to us for 25 minutes. We had to walk up to the host stand after 15 to kindly let them know we had not been greeted, and they just said “okay we’ll send someone up”, and we waited another 10 minutes before anyone came. Our server was perfectly nice and was probably overworked, but did not apologize for the wait. We had a view of the bar and watched our drinks sit on it for 15 more minutes before they were brought to our table. We had to ask for everything from water to silverware. Once we had our food, I cannot make this up there was literal METAL. In my French fries. Obviously from a Brillo pad or something. We then waited again for a crazy amount of time for someone to come check on us, and ultimately had to walk downstairs to ask for a manager. When the “manager” walked up, he seemed annoyed with us, didn’t apologize once, grabbed the fries and said “gotcha”. No I’m sorry, nothing. The fact that they had zero reaction or attempt at an apology to a pretty serious health concern was really off putting. The staff then proceeded to make the original server come up to our table and continue serving us when at this point it should have been a manager issue. We made it very clear to the manager the fries were obviously the fault of the kitchen but we were treated like we were an annoyance. The server came back and said “we took 20% off the bill how does that sound” and walked away. If one person we dealt with at this restaurant would have apologized we would have left a normal tip. This being a birthday dinner that took us almost 2 hours to complete was really disappointing. Bloodys were fantastic though as always.