The Wicked Hop — Restaurant in Milwaukee

Came here for a birthday dinner & had a pretty horrendous experience. We are a group of people who have all worked in food service and bartended for multiple years, and the service we received was unacceptable. First we had a reservation made well in advance, and the host stand did not greet us before insinuating there was a problem with our reservation. We up getting sat and did not have a server come to us for 25 minutes. We had to walk up to the host stand after 15 to kindly let them know we had not been greeted, and they just said “okay we’ll send someone up”, and we waited another 10 minutes before anyone came. Our server was perfectly nice and was probably overworked, but did not apologize for the wait. We had a view of the bar and watched our drinks sit on it for 15 more minutes before they were brought to our table. We had to ask for everything from water to silverware. Once we had our food, I cannot make this up there was literal METAL. In my French fries. Obviously from a Brillo pad or something. We then waited again for a crazy amount of time for someone to come check on us, and ultimately had to walk downstairs to ask for a manager. When the “manager” walked up, he seemed annoyed with us, didn’t apologize once, grabbed the fries and said “gotcha”. No I’m sorry, nothing. The fact that they had zero reaction or attempt at an apology to a pretty serious health concern was really off putting. The staff then proceeded to make the original server come up to our table and continue serving us when at this point it should have been a manager issue. We made it very clear to the manager the fries were obviously the fault of the kitchen but we were treated like we were an annoyance. The server came back and said “we took 20% off the bill how does that sound” and walked away. If one person we dealt with at this restaurant would have apologized we would have left a normal tip. This being a birthday dinner that took us almost 2 hours to complete was really disappointing. Bloodys were fantastic...

My friend and I visited The Wicked Hop on a Saturday around 5:30pm. The server was hyped, nervous, and aggressive all at once. He was at our table before we even sat down, usually this is great; however, it came at us as aggressively such as get your food so you get out of here so we can rotate the table to another paying customer ... it was very odd behavior. The food came at us at the same rapid fire speed. My friend had cheese fries, and I ordered cheese curds, and they were great, but what came out of the kichen for the main meal was godawful. The Wicked Hop burger was cooked to death and lacked any flavor. My friend had a bowel of chili that he thought was out of a Dinty Moore can, nothing against Dinty Moore, but you do not expect that when you pay around $10 for the bowl. My friend also said the lemonade drink was way too sugary. What can I say? The atmosphere was a bar. The bar area actually had better music playing than the dining section, which had this odd Muscak along with sporting events playing on two different screens. All in all, it is way too much sensory input. The restaurant was very busy, which was odd considering the meal we just had. Maybe their specialty is appetizers, and perhaps they should stick to that instead of serving dinners. Just an idea. Would I return to The Wicked Hop? Absolutely not. As you can surmise, I do not recommend The Wicked Hop unless all you want are drinks...

My partner and I decided to stop in after the brunch hours for a quick bite. I hadn't been here in at least a few years so I was looking forward to trying it out again. We arrived at 3 and was told kitchen was closed till 4. That was cool, we went to the market across the street to kill some time and we came back at 4. It was not busy at all so we were sat right away, we chose to sit outside, and not anticipating a long visit. 35 minutes after being seated, I had just been about ready to go to the hostess stand and ask what was going on when a server brought us waters and asked if we had been helped yet. It then took another 10 minutes before our actual server got to usto take our orders. Had it been a packed house, I would be understanding of waiting a bit but it was not near that. We ended up spending just near 2 hours here from the time we arrived; we didn't order drinks or apps, just entrees. My partners reuben and fries were not very hot when it arrived, luckily it tasted good so that was a plus but it should have been hot when it arrived to the table. I got the blacked chicken salad, the chicken was seasoned well and cooked nicely. The menu stated the salad came with roasted red peppers but the peppers were raw and it was also missing the onions.

Unfortunately, based on being there longer than we wanted to be and should have been, missing/mislabeled ingredients, and lukewarm food, I don't think we...