Munras Inn — Attraction in Monterey

Wife and I booked 2 nights at this hotel as part of an anniversary trip. We specifically booked a deluxe king room, because it has a nice layout with fireplace on one wall and 2 chairs to sit in, which we liked in the winter season. Unfortunately, the pictures that are shown here and on the hotel's own website do not match the room that we were placed in. The layout of our room was identical to that of the standard king room, not the deluxe. When we asked, we were told that our room was a 'deluxe' room, despite not matching the photos on the website at all. We were told sometimes the pictures on third party website do not match the rooms (which is no excuse at all), but we showed them the same pictures on the own hotels website. They said that sometimes the room is just different from what is shown and nothing they could do about that, which seems to me just false advertisement. It wasn't just different like a mirror image, or something that didn't make any functional difference. The difference was less chairs/seating, different furniture, and a layout that limits how you can use the space. We asked to swap to a different room and were told there were no more available. We looked on their own website and they showed availability for booking the same room for this night. When we showed them this, suddenly there was another room that was free, but it had the same layout as ours. They said they didn't not have any rooms that matched the photos on their website. We asked to speak to the manager, but they were not willing to talk to us, despite the fact that they were talking on the phone to the person at the front desk. They offered to just cancel the booking, but it was already nighttime, and we didn't feel like hotel hunting last-minute from our car. They did pull an extra chair in from another room (the one that suddenly appeared once we pressed them about it), but due to the layout differences, you couldn't fit it in there properly anyways, so it didn't really help. Overall, extremely disappointed at not only the misrepresentation of their rooms on their website, but how we were constantly given false excuses and tried to be blown off, like how this was just from a 3rd party website, there we no more rooms available, etc., when we could easily show none of this was true. In addition, the fireplace didn't work properly (kept randomly going out), the door lock was broken so you couldn't see when the keycard worked, and the wifi is extremely slow, to the point of almost unusable. The hotel room otherwise was decent. So as long as you just want a clean space to sleep and don't care about working wifi/fireplace and actually getting what you paid for as advertised, you might have a...

Avoid. There was mold in the shower. When I asked them to clean it, they came (the next day) and half-cleaned it, getting rid of some and leaving some.

(If you read the reviews, you’ll find others noting lack of cleanliness in various areas of this place.)

Cleaning staff were asked to come after 10 a.m. to take care of it the next day, but they were knocking on the door 15 minutes before that time.

When I told the manager about this later, he was very rude and kept talking over me and interrupting me instead of letting me even tell him what the problem was. He accused me of just wanting a refund, when I had already told him I wasn’t looking for a full refund, just to discuss this and see what was fair. He chastised me for not telling them the problem so they could change our rooms, even though after two different things I’d told them that they hadn’t taken care of, there was no reason to believe they’d handle anything properly.

The rooms have thin walls. You could hear every time a car door was closed or the vehicle was locked. People in the next room audible with raised voices.

Carpets are cheap. Most of the lights are like hospital lighting. Location wasn’t what we went there for, but it was so-so, no big deal.

The fireplace was the one high point here. We enjoyed that.

I wouldn’t recommend this place. Avoid any place that doesn’t properly clean and then tries to put the...

All the rooms have been updated in a sophisticated style. Our deluxe king room had LED lighting on dimmer switches, a gas fireplace in the wall, and a wallmount flatscreen TV. There are plentiful power outlets placed thoughtfully on both sides of the bed, by the desk, and above the coffee/fridge/microwave cabinet, and they even went so far as to supply outlets with built in USB charging ports in case you forget your device charger. The bath is all attractive new 18" tile and the shower has sliding glass doors with a luxurious shower head. The bed is comfortable with fresh linens, and they even put a heart in flower petals and left a bottle of sparkling cider since we had told them we were coming for our anniversary. The staff has been helpful and courteous in our encounters. Parking is a bit awkward due to the arrangement of the grounds but there are enough spaces for all guests. The "continental breakfast" seemed better than most, with several different kinds of yogurt, pastry, muffin, and hot breakfast sandwiches. And even with all of the above we got a better price than many other hotels in the area, and they also have discounts for AAA and military/veterans. I would definitely recommend The Munras Inn to anyone interested in staying...