CubeSmart Self Storage of Brooklyn — Attraction in New York

I showed up for a reservation on august 31 only to have both of my reservation cancelled . The lady claimed( i have video of the incident as well ) that i had cancelled it . I am hard of hearing and instead of both employees understanding my fustration of having a 2 separate reservations cancelled on the day i was moving . They choose to call the police , the police did nothing as i showed video of the incident and the employees were super rude refusing to give their name to the police the police suggested i write a letter / email. I did immediately i was contacted by the district manager gary merrit who also had just one phone call and never followed through once j said i would be writing a review on yelp.

This was one of the most humiliating experience i have had as a person with a disability. Its been a few weeks and no one has contacted me to apologize.

By the way the next day i received a phone call from this place wondering were i was for the reservation a text and a phone call. So i have no idea if the reservation was originally cancelled or this place just doesn’t like to rent storage for people that are hard of hearing . Anyway i ended up renting at extra space storage on empire blvd and they were so much cheaper i pay 39 bucks a month for a unit that cubesmart was charging 119 and was smaller . Also the women was highly annoyed when i asked her to open the storage at cube smart to check the space out. I sent the video to the bbb, ada and other organizations and are waiting...

The prices are very high. I thought I was going to get the first month free. No such thing. On line your asked when do you need a Storage unit, I said I wanted for the 20th of the month but, the lease was drawn up and I was charged the same day. I originally thought I was making a reservation and my least would start on the 20th. Wasted a whole week not be able to fill the storage. Another mistake I made was thinking the place was 24hrs. The place closes early. This was not good for me because I can't start anything till late afternoon. I also ordered a smaller unit on line then I need. I was shocked to see how small the unit really was. The store manager was really helpful. I got a bigger unit and was able to still stay on the ground floor. I believe prices vary depending on your storage location. I recommend you go check out the place. Order your unit when your ready. Go on site and see what your getting before signing your lease. Make sure to call and confirm if you use the moving (free?) service offered, as no van may be available. It irks me sometimes when one person spreads their belongings all out and block everything. Or that giant stair latter is pushed in my way. I just want to get in and out. The big rat traps had me a little worried. But the place seems well kept. The lock seems a little flimsy. Double check your lock before you leave. Make sure that storage is secure. Overall I would still recommend this place. It's just not a good time for me never had to use...

Gd afternoon to whom it may concern i walk into this storage inquring about a storage unit MRs TAYLA was amazing very friendly from begining to end very detaited on her presentation to me prices labels locks lusten i just got in to this city like 8 hours ago i come from north carolina i been to to storage facilities very nasty people customer service was for the birds MRs TAyLA was tottaly the opposite noone knows this but i own my own company and i have gd employes but if i czn steal mrs TAyla away i would czn you please reward her apprecite she should be a poster person for this company and a example to her colloleges yhznk you cubesmart and thank you MrsTAYLA my name is mr Neely 😀 also the maintance mr MARCO was so helpful this place is spotless from top yo bottom the glass you can ser your face so clean the room Mrs TAYLA showed me was very clean i wiped the door of the unit and inside was perfect if all stores are like this i wanna job r u hiring who ever reads this message please no just joking i was really stressed from a long flight and the last company i went to very dirty i stood in lobby for 15 min no attention wow thats nice right well coming to this cubesmart made me feel like i was in north carolina you see where im from most everybody are very friendly i just here im taking one day at a time thanks...