Dolce Aesthetics Brooklyn — Attraction in New York

I wish there was a zero star! I was there to get botox done today. So from the beginning, when i booked my appointment the receptionist told me "just to let you know we don't have any specials/sale prices or groupons" so i said thats fine how much is it for 20 units? she says $150 and i said what about 30 units for my husband ? she says $250. i said ok thats fine and do you take the Brilliant Distinctions points? and she said yes we do so i said ok great i will see you then! So i get there and i go to the front desk to ask the woman sitting there with the glasses a question about how i can redeem my brilliant distinctions points which are the value of money!...she just gives me a dirty look and says "No you can't use them now go sit down" while she turns away and shooing me away with her hands! I said excuse me don't talk to me like I'm a dog and telling me to go sit over there with such a nasty attitude! i couldn't believe how disrespected i felt there. The way she spoke, her tone, her attitude was absolutely unprofessional, disrespectful, nasty and rude. Then jennifer comes out and was also nasty to me! I mean I've been there before and it wasn't bad and on top of that i had several of treatments done there including juvederm and botox, and they never mentioned the program about the points to me. Anyways she also comes out and tells me that i couldn't use them! I told her its a program that many offices join which is sponsored by Allergen which is the botox/juvederm company! From the makers themselves! and the more you spend on treatments the more money you accumulate and you can redeem! And she tried to change up the story and say "oh you did treatments in another office so i can't redeem the points here" It doesn't matter which office it is because your redeeming dollar amounts. So she's getting the full dollar amount for whatever i do! I spoke to the company itself and they told me you can redeem them at any office that is affiliated with the brilliant distinctions program! Then she heard that bc i was on the phone in the office, she says i can take it but i have to charge you more for the botox!!!! I was in shock! That was so obnoxious! I mean the day before you already say theres no sale and no groupon and the price is $150! (REGULAR PRICE NO SALE) Now because i mentioned the program you want to raise the price! HORRIBLE HORRIBLE HORRIBLE EXPERIENCE!. My cousin is also an office manager at an office in the city and i called her right away to ask her and she even told me that thats non-sense. The office redeems them as dollar amounts! She says she does it everyday and that it doesn't matter which office/offices you do your treatments! Its money and she gets paid in full! and she can't create her own rules to the program! Its not her program! And can you believe she tells me to "hurry up and she can't deal with me now that she has a party to go to, either i want to do it or not" Thats what she said to me! so rude! I'm surprised she's still in business with that attitude! Anyways horrible experience! walked out and will never go back...

I am finally getting around to write long overdue review about my experience at Dolce. For years I have been doing my Botox with someone else and I was happy, even when I wasn’t, I am a loyal person and get used to pleasant service even if it’s not always as I want it.

This year has been an odd one, so my regular person wasn’t available and I didn’t even know if they will be available in the future either, so I made a move to find someone else. On the chance that I do end up enjoying my visit and stay there for many years to come, I was looking for a place that would be walking distance. Dolce cosmetics is pretty close. I went online and did my research about Dolce and found out that reviews were great. Yes, some people weren’t happy, but you can’t please everyone. I noted that Jen is the one everyone was super happy about, so I wanted to make sure to ask for her.

Scheduling an appointment was a pleasure. The lady on the phone was very pleasant. When I came in, I should have called before bathing in considering the COVID situation, but for some reason I didn’t know that I should have. Nevertheless, the lady at the desk(whose name I forgot, I’m so very sorry), was wonderful and friendly.

I did have to wait for quite sometime, but in reality, I never expect to show up in the doctor’s or beautician’s office and be taken straight away. I’m my experience, I’ve always had to wait. So I sat comfortably in the chair in the waiting room.

When Jen took me in, I explained my situation and how I shouldn’t have a lot of Botox, because my skin/muscles tend to react very quickly. She understood and gave me exactly what I asked. She was very kind and pleasant.

I scheduled a follow up appointment. During the 2-3 weeks, the effect started showing up. I was so absolutely delighted with the result. My brows didn’t drop. They retained their arc. My skin became smooth and no frown lines anymore :).

When I showed up for follow up, I had to wait again, but not a problem for me:). It’s a perfect time to relax and read a book. We are always in rush somewhere.

My time came up and Jen took me in. I told her that I was very pleased with a result. She recommended that I come in 3months. I usually went every 6months, and didn’t need to go sooner. 3 months is almost up and I’m still very happy with a result. I will be going back.

The office is clean and they have wonderful atmosphere.

Thank you so much for providing...

Jenn and her team are amazing, they go above and beyond for their patients. Jenn is extremely professional and realistic about the outcome of your expectations. This place is truly a gem and well worth it. Jenn’s reputation proceeds her, truly a passionate artist that prides herself in her work.

UPDATE: This review reflects my last visit on 7/2/2021. I've been seeing Jenn for 3 years now and typically get lip fillers/Botox done. Last Friday I decided to get a liquid rhino for the first time. I was extremely nervous but Jenn talked me through it and I had no worries, I mean how could I? She made me laugh with literal metaphors in comparison to the pain via injection site (tip of nose) that I was about to feel. During my procedure she stopped injecting because I was starting to swell and did NOT want to bruise me at all. This part is so crucial because I've heard horror stories from friends experiences where they've been over filled from other injectors. Jenn knew when to stop to prevent further swelling & bruising, advised that I follow up in 2 weeks and she also told me I might need another syringe to achieve my desired results. Now, I know a lot of people roll their eyes at this part, but truth is, she cannot perform miracles, although close enough! She's practical and has always told it like it is. My lip revolution is a result of multiple syringes over the course of 3 years, so I can understand that it literally takes more than 1 syringe, fillers are a monetary commitment. If you can commit to your decision of getting a procedure done, be sure to also set aside the funds needed. (Also, you can surely track my progress via IG: Dolceaestheticsny, IT'S SO WORTH IT!) I went home that night thinking I was going to wake up the next day with mild bruising, however to my surprise, I had literally the tiniest bruise from the needle via injection site. Swelling went down later that day, Jenn never ceases to amaze me, I'm beyond impressed with my results thus far and excited for...