Spectrum Store — Local services in New York

Customer service gave me wrong info about canceling my service by saying that though I’m not the official account holder, I could just return my equipment to the store, and it would be canceled automatically.

Got to store; male employee says no, I need to be an authorized user or the account holder has to be present (my roommate went back to Asia so she can’t). Employee says I can still return my equipment since I brought it already.

Fast forward 1 week. Roommate added me as authorized user but somehow it wouldn’t update in Spectrum’s system. She’s forced to internationally call to cancel.

Spectrum then bills us for missing equipment. I call letting them know that I in fact returned it to this very store. They open up a ticket to find the equipment. Fast forward 2 weeks. They’re STILL “researching” the issue.

Incompetency on the company’s end, the system’s end, and the...

Three visits to the 86th street store to get an answer on my increased billing. I downsized my spectrum tv package two months ago. The rep NEVER told me I would lose a discount of $25 on my spectrum internet package. I only saved $5 with this downsizing and lost the $25 promotional offer. I went back the following month to get the discount reinstated on my account. I was told it was there already. Today I was told I lost it due to my downsizing of spectrum tv package. Either these reps are ill trained or trained to bait and switch their customers. How can a huge corporation get away with this practice of...

There is one gentleman that is very helpful unfortunately he was busy and I got this lady that had no idea whar she was doing. I went on to store because my phone keeps hanging up amd few other issues. She looked at my phone and just kept asking how long did I have my phone for. She didn't help she was useless and for that I'm paying off my bill and looking to switch company by the end of the month. I also just called and customer service was...