Master Window Repair, Inc. — Attraction in New York

Everybody that is false. I spoke with Alberto 2-3 days ago and we did a video which he got the information of the 2 windows and he stated that he will send the invoice right away . It took them 2-3 days to send an estimate to a customer. I never heard that it takes a company to send an estimate 2-3 days to a customer. That's in my opinion not professional at all. They are not responsible to customers jobs. Plus how can a company say names to a customer which on my name it's not "Red Carpet" . That is immature as a company carrying all the Good reviews. Everybody please look at my review and decide if you want to hire this company. They are complete liers and I would never in my life recommend this company at all. When I spoke to Alberto he said to me "oh I'm not in the office right now" so how come he was in the office when I did call the company and it was him taking the call" everybody is all a game from this company and they shouldn't be in bussiness at all. Usually it takes atleast one bussiness day to take care of a customers inquiries. I'm gonna report them to the BBB. It usually takes 1 bussiness day into which to send a estimate to a customer. Everybody reading this before hiring them. They are clowns and shouldn't be repairing windows at all. They will put you last on the line. This company is a scam and they will con you in every way. I'm in business for about 15 years and I never heard of this before. They are calling customers names and they are not polite at all. Anybody hiring them they will lie to you about the parts and I already put a claim on the BBBwebsite. They charged 175 and parts without the labor. You can tell that this company is tricky. Avoid this company at all cost. They will mislead you information so please don't call this company at all, it was for the best . I have a lot of friends that I will tell them they are misleading customers to the wrong directions. This company I saw they are rated D- . Very poor...

Glass ok, fine details and customer service lacking

Living room windows had condensation between panes which needed to be replaced. Contacted Master Window Repair based on Yelp and Google reviews. Communication, virtual consultation with Alberto, estimate and scheduling of the job were fine prior to the work being done. The glass itself looks ok; however, the finishing details and customer service once the job was complete are lacking.

There is a rubber portion that goes around the glass and should be tucked into the frame. On all the windows the rubber was cut too short / doesn't fit properly so there is a gap on the corners of the windows where it should be flush. I tried pushing it in, but the rubber isn't pliable. Not sure if this will affect the durability of the windows over time. Contacted the shop twice, sent pictures and description of the issue; it has been over a week, still have not heard back - radio silence. Communication was fine up until this point.

Poor customer service when a business fails to respond to a customer once a job is finished.  I like to support smaller businesses. I have other windows which need replacing, but won't use or recommend a company who doesn't provide good customer service or stand behind its work.

Also, I paid for the job in cash. Customers have the option to pay by card or pay with cash and get a small discount. I wish I had paid with credit card because there is no...

My first appointment with Master Windows was virtual on video conference with Alberto. He was quick to identify the type of windows and what material required to repair the 3 windows.

Shortly after he came to take measurement in June.

Unfortunately due to resources shortage during pandemic, the sash and balances take 3 months to be available.

The company has provided me a very clear and concise invoice with the work detail. Both Cynthia and Janet were very patient with all my questions on the phone.

On the day of installation, the team of Victor and Juan called me 20 mins ahead of time so I could prepare . As soon as they arrived, Juan prepared shoe covers to wear before entering the premise.

Juan carried in all the tool bags and laid down mat to ensure cleanliness.

Window mechanic Victor did a very careful and clean job. He made sure I have checked what he has installed as new and what was replaced.

Both of them were patient to answer all my questions during the installation.

I am pleased with their work so far from assessment, to invoicing and installation. The whole process was well documented and I will be sure to contact Master Windows the next time when I need a...