Panda Ski and Sport: Brooklyn NY — Attraction in New York

The staff here bend over backwards to make sure you’re happy and they are extremely knowledgeable. This is the second season I have rented snowboard equipment from Panda for my teens. I wish I had known about them before because this is the kind of local establishment I want to patronize. Living in Manhattan we went to Paragon, but it is worth it to travel further to get the hands-on, friendly, and top-notch customer service.

I have two examples of how great they are. We didn’t realize until I️ picked up and brought my son’s snowboard boot rental home that there was a bizarre breakdown in the calf area that literally felt like gravel. I called them and asked if they could reserve another pair of boots for him, but we couldn’t come in for two weeks. “No problem.” When we finally made it in THEY weren’t happy about the boot to swap out and felt badly that we had to make a return trip. So they happened to have a pair of brand new boots with Boa lacing that they heat molded and fit on my son’s feet. AMAZING! They wanted me to be happy.

The second is from today. The owner had told me that I could bring in my own snowboard equipment today and get it mounted along with getting my boots heat molded while I wait. But when I arrived today, one of the snowboard guys wasn’t due to work today so I’d have to go back to pick up the mounted bindings and board. I expressed my disappointment since I had been told that I could do it in one trip today. While I’m getting my boots heat molded, they talked to one of the snowboard guys who agreed to come in and do it while I went out to lunch. Again, AMAZING!

While I didn’t buy my equipment from them since I was looking for a few specific things that they didn’t carry, I did look at them first and I suggest that you do so to. They absolutely deserve to be patronized and paying a little more (they are competitive) is worth it when you consider their fantastic...

Told the bootfitter what I needed, which was a stiffer boot as I’m a heavier, intermediate skier and needed something for wide calves. Was only able to give me 2 options, both Nordica’s, one of which was a back entry boot (overpriced for 85 flex). Still asked for something stiffer but he couldn’t recommend anything else with my sizing. Felt hassled to buy but ended up returning as I felt like they weren’t the perfect fit. Even when returning, the staff guilted me a bit about getting the back entry boots again. Only giving 2 stars, since they allowed the return (they have an exchange/no refund policy). Not much variety, but I can see how the shop is appealing as they hold beginner friendly stock in NYC.

Update: DO NOT GO HERE! Checked my banking statement and they did not fully refund me!!! Would give 0 stars. They did not fully refund me and still charged me for the bootfitting when all the boots available did not fit me and my needs. Did not disclose they were going to charge me $100 still. I even have the reciepts where it says they fully refunded but don’t want to be bullied by them for the third time anymore so a loss on my end. As someone who has retail experience, they have terrible customer service. A shady business practice if due diligence is needed. If you’re more than a beginner, please ask what they have in stock before bootfitting to ensure your needs are met and for no charge! Learned my lesson and never coming back here, make the trip to Pedigree, it’s worth it I promise. Got myself Tecnica Mach HV 95W with BOA that are stiffer and for the same price as the Nordica’s they offered. Flex ratings/stiffness differ by the brand and fit is paramount yes. But for $1k, Nordica HF back entry boots is a ridiculous ask from Panda, take your...

Today was my second time visiting this location and I'm thrilled to have found Panda Sports. I'm a Williamsburg resident who would often drive out to Log Island to address all my ski needs due to not knowing Panda sports existed. My first time coming here a couple months ago was cause I needed a last minute ski wax and sharpening. Employee Dan helped me get that done in 20 mins and for a cheaper price then I've paid anywhere else. While I was waiting I informed him that I was interested in purchasing new Ski's sometime soon and he was very helpful in answering all my questions. Today I came in for the second time where Dan helped me once again and this time it was initially just to ask questions about my old ski's. We then talked about possibly purchasing new ski's and he took me through all the best models they had that matched my skiing style, explained the benefits and differences of each ski as well as make some great suggestions in the type of Ski's I would enjoy based off the information I gave him. The professionalism and kindness I felt at Panda sports didn't just come from Dan, It came from every employee working here. They all greeted me kindly and answered all questions I had regarding socks and gloves. I ended up purchasing new ski's and some extra goodies that needless to say, I'm excited to test out this week. I'm so thankful that a simple google search helped me find this Gem in Brooklyn and they have a loyal customer for life going forward. If you're considering shopping here I highly recommend it, I promise you'll see everything I'm talking about just...