Sunglass Hut at Macy's — Attraction in New York

I bought two pair of Ray-Ban sunglasses in Macy’s on December 12, 2021, but after I go home, I found there is a malfunction with the pair of sunglasses which is $299 with blue LED. But the blue LED cannot be turned on and cannot link to blue tooth. So I went to Macy’s to return the malfunction sunglasses. The staff in the store said it’s not returnable while I checked the Macy’s website which states it’s returnable. The staff asked me to come again on 12/16 to check with her manager. I went to the store on 12/16, but the manager is not in the store again. Another staff replied me that it’s not returnable per manager. I asked why? I bought it and found it malfunction and requested for return right away on the second day from purchase , why non-returnable? Then the staff examined the sunglasses for a while, and didn’t find any scratches, or any missing parts, everything of the sunglasses is in the box. Then he texted his manager. After he texted with his manager, he didn’t say anything to me , but he took the sunglasses and continued to wipe the sunglasses for about 15 minutes. Then he said the sunglasses has a scratch, so it’s non-returnable, if there’s no scratch, it’s ok to return. I said in the beginning you said it’s not returnable, but now you say it’s ok to return if there’s no scratch? and you examined and found no problem at all in the beginning , after you continuing wiped and wiped, it come out a scratch and you say you cannot return because of it? It’s a never-wear sunglasses, how can it has a scratch? The staff ignored me and just say it’s non-returnable. I feel very disappointed and helpless, there’s nothing I can do, so l left the sunglasses in the store. Now I’m seeking help about the refund. Please help. I will attach the receipt here. I got a refund with the help of BBB

我于 2021 年 12 月 12 日在梅西百货买了两副雷朋太阳镜，但回家后，我发现这副蓝色 LED 太阳镜有故障，售价 299 美元。但蓝光 LED 不能开机，无法链接到蓝牙。所以我去梅西百货退了那副故障墨镜。店里的工作人员说这件东西是不能退换的，而我在梅西百货的网站上查了一下，上面写着可以退换。一个胖女人工作人员让我 12 月 16 日再来找她的经理。我 12 / 16 去了店里，但是经理又不在店里。另一个高大胖工作人员回复我说，这是不能退的。我问为什么？我买了它，发现它故障，并在购买的第二天，为什么不能退货？随后工作人员对墨镜进行了一番检查，并没有发现任何划痕，或者任何缺失的部件，墨镜的所有东西都在包装盒内。然后他给经理发了短信。和经理发短信后，他没和我说话，只是接过墨镜继续擦了大概 15...

I bought two sunglasses from rego park store and went to them for exchange, the guy at counter was on his phone pretending like he didn’t even see us. He refused to call help us and talk to us. He was busy on the phone playing game. Very unprofessional. Please avoid...

Lady hung up when I asked her if they can match the price to the sunglasshut site. Found they switched the glasses with fakes when I noticed RayBan logo...