FYE — Attraction in Niles

I love the store and what it provides, they have plenty of variety and pop culture to be seen and held. Although, me and my friends tend to stay away from this location due to the male sales associate. Overall he makes us feel uncomfortable and not want to enter the store, it could be some social anxiety but I feel followed and talked to 24/7 of what I’m looking at. The first time I saw him I complimented his lanyard and he insisted he had a girlfriend? Not sure what that had to do with anything but okay? It’s just the hint of attitude and uncomfortable air that I stay away from this location unless the two girls are working, they’re so sweet, greeting us and making sure we’re okay then minding their own business. I honestly feel hounded and kinda degraded when I’m in that store. But this has nothing to do with the things they sell or the views of FYE, but just a customer speaking up for myself, three other girls and even some of...

The return policy for sale items at FYE is absolutely absurd. On more than one occassion we were unable to return or even exchange items received as gifts because they "may" have been sold on sale buy one get one free and "could" have been the free item. Any reputable store would split the cost of the paid item between the two. This is extremely poor customer service and just plain bad business. With so many easier and more convenient shopping options it's actually a pretty risky choice. We will NOT be spending our money at FYE in the future and will be encouraging our family and friends to shop...

Very obnoxious and ill mannered employees. Apparently, if you are not standing directly in front of a Bluetooth sound system as you're listening to test it's sound quality, then technically you aren't listening to it hence the employee has the right to question you & abruptly turn it off even after you've kindly informed her that you're still listening to it. Don't dare address another employee about it for resolve... She will matter of factly defend her co worker whether she's right or wrong while dismissing you as if you weren't a...