Batteries Plus — Attraction in North Myrtle Beach

I purchased 2 batteries in November 2017 for my mother in laws new electric wheelchair. It has only been used it a couple of times. I took the batteries back to Batteries Plus Bulbs in North Myrtle Beach and was told they will recharge them over night and call me. Two days later I called them and was informed that only 1 battery was recharged and its going to take longer for the other battery. 1 week later I called and was informed that the one battery is dead and I will have to buy a new one. I explained that these are just 1 year old and only used a couple times that something is defective if only one recharges. The employee on the phone said he can do nothing but leave a note for Chris the manager to call me.

3 weeks later I went to the store to get the batteries. Still no call from the store. I arrive and explain I left 2 batteries here to be recharged. Employee Chris brings them to the counter and says 'The batteries are no good, 2 years old and out of warranty you'll have to buy 2 new ones". What happened to the one battery they said DID charge a week ago??

I replied, "As you can see, the activation stickers are 10/30/2017 and that's not 2 years old". Chris raised his voice and said "that's 2 years old, defective or not it’s your problem". I asked to speak to the manager and Chris said "NO". I asked what's the corporate phone number? Chris said "go look it up". I asked “Why are you acting like this”and he mocked me repeating “Why are you acting like this? Take your batteries and get out, you are not a customer”. Feeling Chris’ anger was getting far too escalated, I took the batteries and got in my car. I called the corporate office as I was sitting in the car, Chris was at the store window staring at me.

I am over 50 years old and cannot recall ever being treated so rudely and having such a bad product experience. Nor can I recall ever feeling so abused by a retail experience that I felt the need to follow up with customer service, the Better Business Bureau and my next call to the Chamber of Commerce. $140 for 2 batteries that last less than 13 months with 2 or 3 uses with NO warranty or pro-ration?? To top it off, the rudest/most intimidating retail person ever encountered?

One of my hobbies requires extensive specialty lighting for which I ‘burn’ batteries. It’s cheaper and just about as fast to buy online, but we always try to support our local businesses. It’s embarrassing to have this business in North Myrtle Beach and I’ll never purchase there again. You can be sure I will tell everyone I know not to go...

I spoke with an employee on the morning of Saturday, 6 March regarding a battery replacement for a battery that my father purchased for his car prior to his passing away. The battery was not working so a family friend took it out of the car and brought it to the store the day prior. He was required to leave it so it could be checked out and charged. Saturday morning I had not heard anything from the store so I decided to contact them myself and ask for a status update. I should have waited for our family friend or my husband to call the store since I know very little about batteries and their warranties... the employee was obviously irritated by this. The man was extremely rude as I asked questions about the battery and the warranty and how the process worked. He repeatedly interrupted me and was very condescending. He asked me what the battery had been used for and when I said it was in my dad's car he told me there was no way that it was used in a vehicle. He then continued on to tell me that it had undoubtedly been used in a way that it was not intended to be used....with a huge attitude. Without a doubt, he questioned my integrity and insinuated that I was lying....this was 100% uncalled for. I'm not sure if he was swamped with customers or had another reason to be irritable, but I know I did not deserve this phone conversation. When I hung up the phone, I drove to the Myrtle Beach Costco and purchased a replacement battery for $114 after fees and taxes with great customer service included. My dad purchased this battery from this store in July 2019 for $148. This experience is very unfortunate and I'm sure is not representative of this company or its employees as a whole. However, this was my only experience with this company and I assure you that in the future I will go out of my way to avoid any purchases in any of...

THE ONLY PLACE TO GO !!! IF I HAD ONLY KNOWN THEY REPAIRED CELL PHONES...My daughter broke her iphone 6s plus on Sat. while visiting my niece near Shallotte. Was reommended to Alexs Wireless in Shallotte.I called around 5pm, talked to a lady, then given to owner due to speech barrier. Owner said bring phone in Sun ,would take 30 to 40 minutes to fix and $95. Was there 12pm Sun, lady was there said Alex the owner didnt come in on Sundays. Explained to her he told me to come . She called him & he told her he would come in to fix it. Told could pick up phone in 1 hour, but cost now $150. Back in 1 hour. Told still working on phone, come back in 30 min. Asked to check make sure how long it would take, she goes to back returns & informs me can't fix phone today don't have a 6s plus screen to repair it??? Uh you just said about 30 minutes longer. (Ok now the screen is off-can't get anyone else to repair with warranty & I live 66 miles away) She said order part tommorw & it comes in Tue at 4pm & you can come back Wed for pick up.Called Wed, part didn't come in but be here tomorrow at 2. Thursday 5 pm went to pick up phone, STILL not repaired, so I picked it up anyway. Carried it to Batteries Plus in North Myrtle Beach, the tech had just left for the day. I told the manager I couldn't get back before 5:30 today (Friday), however I was able to go in earlier. The techs repaired in 15 minutes for $149. Good as new! The manager Mr Cameron Tucker and Techs were extremely nice and very professional! Mr Tucker even showed me some LED bulbs for my home that were on a terrific sale & I got those too. I'm telling all my friends and family this is the place to go!!! Thanks guys you're all...