Best Buy — Attraction in Oklahoma City

Geek service at this location is incompetent. A troubleshooting home appt by Agent Cory resulted in him identifying my hard drive as on its last leg. We spent time identifying what I need as a comparable replacement. I had, on the same say, scheduled to have my new Best Buy purchased multi function printer installed. Cory and I agreed it made little sense to so that on a dying PC. After purchasing a new Desktop from Best Buy, I brought my dying desktop to the in-store Geek Squad to so the data transfer. Once that was done and I went to to the in store Geek Squad to pick the two towers up, I requested they set up an in-home complete install and set up of the new Desktop and Printer and external DVD drive. I have been a Total Tech member for many years and under my current membership, this service is included. The Geek Squad Mgr made the appt. On the day of the appt I received a call from the Agent to say he was on his way for our troubleshooting appt. I corrected him that it was a complete install of Desktop and multifunction printer. He said that would take several hours and the work ticket only allowed 30 minutes for a troubleshooting appt. He said his time could be spent on a basic install but no time for software installs and personalization. At this point all I could do was say "ok". I immediately called the south precinct Geek Squad to find out why the appt was not up for a New Install and Set Up as was told to me in the store. I got a huge excuse filled song and dance about an honest error and I could be rescheduled for the right type of appt in eight days. That was unacceptable to me. We went back and forth until he said he would call the Agent and see where he was in his schedule that day. I spent 40 minutes on that call with an assurance the appt would be extended. The Agent arrived and did a basic install but did not have time to set up my iDrive cloud and move my files into the right folder for my backups and to disable the MS OneDrive which actually holds my files hostage from being moved into the all inclusive folder I needed for iDrive. Now I continually get a MS OneDrive message telling me I'm running out of free memory and I need to upgrade my storage. Had the appt been set up properly this issue would have been addressed at my home appt. Now I'm going to have to spend hours trying to get a level two tech on line to remotely fix it. I have always done business at the South store but going forward I will either use the Moore or Norman stores so I can deal with their Geek Squad precincts. The South Geek precinct is young kids who know nothing or don't care to know how important customer satisfaction is. Costco's or Sam's extended technical plans might be another option with future tech product...

I went into this Best buy because it was convenient to my house. I walked in to buy a phone. I knew the exact model I wanted. I stood in front of the phones as five different sales people walk by and never one asked me if they could help me. I went to the security guard and ask him if he could call somebody over that knew anything about phones. He did and a young woman came over and she precedes to say to me .....what do you want. I told her I was interested in buying a phone if they had it in stock. I told her which one I wanted to buy. She doesn't say another word to me. She goes over to the cash register and starts pressing buttons. I am assuming she's checking to see if they have a phone in stock. I go over to the cash register after about 2 or 3 minutes. I asked her if the new phones were coming out soon and if she could tell me in this model what was going to be the difference. She looked at me then look straight ahead and said nothing. She didn't even acknowledge that I asked her a question. I stood there for another three or four minutes as she's standing there looking to her left because I was on her right and she's not doing anything on the register. I then decided I would take my money and business elsewhere. I went to the Best buy in Moore, walked in and had a gentleman asked me if he could help me. I told him which phone I wanted ....he said let me check he goes over and pulls out a drawer he says yes we have one. I asked him the same questions about the new model coming out. He said this brand keeps pretty everything the same but improves internally. It is a phone that has a lot of mods so they don't change much. I said great I'll take it. He asked me if he needed to sign me up for a service or transfer my information off of my old phone to the new one. I told him thank you but no I would go have my service transferred and they would do the switching. I proceeded to go over and give him the money and walk out with my phone. That is the way it should have taken place at the I-240 store. I will never go back to the Best buy on i-240 until they can figure out that they need to hire people the actually know what they're talking about or at least we'll talk. I don't know, it would have went a long way with this girl if she could have said ....let me get somebody else that might know more than I do. That would have been helpful. There are way too many Best buy stores to have employees like this. A tip to the manager......hire people that know your products or at...

I hate giving them a 3 star because most of the time they have been phenomenal with helping me and my current needs. Especially when recently I went looking for a tv around Black Friday sales. The associate spent time, I mean time answering my questions and explaining stuff to me. He was awesome in not making me feel stupid and he didn't just try to sell me anything. The only reason I gave a 3 star rating was because the customer service by phone and most importantly in person didn't know what to do and how to handle my situation. Online I bought a robo vac during the black friday sales and decided my house wasn't big enough for one and I really didn't need it at this time because my significant other prefers hand sweeping stuff because it don't take him long to do so, yet efficiently. This was a steal of a deal at $326 but I don't need it. I first called customer service because I bought prepaid visa cards to do my black Friday shopping and after I spent it I believed I threw it away. They told me I would have to go into the store and handle the return there. He also told me I would be getting a $50.00 visa card by mail. I said for what and he told me after I did my return it was just something that I would be receiving. I went to the store and explaining my situation I asked how they were going to refund my money. She said with a Best Buy gift card. I said no I paid with visa. I moved to the side and went through my purse and found the card I used to purchase the robo vac but now it was an issue because it was a non-reloadable visa. Another girl came over and tried to tell me since it is a non- reloadable visa that once she hits the button then I better hope it goes back to the card because if not then there was nothing they could do, I would just be sol. I again moved to the side to contact the visa company and found out the refund would be àccepted because it's not reloading it's refunding. I let the Best Buy service desk know and they did my return. It showed up immediately as a pending credit on the cards website I had. The associates at Best Buy should have known this and not threatened me with once they hit the button if it didn't go back to my card then I was SOL. They weren't even that busy but they sure made me feel like an idiot,...