I like NFM. We enjoy the store. We have made several purchases over the years. I was surprised recently and I thought I'd share my experience. My wife and I were in the store this past weekend. We are interested in a pool table. We found one we liked and decided to move forward with the purchase. The pool table vendor was in the store over the weekend. He was helpful regarding table specifications, questions on our side, etc. He could not, naturally, assist regarding initiating the purchase. He could and did assist in other ways. For example, sku numbers, model information, etc. All of which should and easily could create efficient order prep and processing. Here's where it became interesting. Two sales folks came over to help on the floor. They debated over whom would help us. OK. They settled it and we then fumbled for 30 min to decided model numbers and pricing. I had information on my, we had the tag from the table, and we had the vendor specialist. This should be simple. After fumbling on their tablets to build the order with parts and failing several times, We mentioned we'd return so that he would have time to sort out. We walked around and returned within 30 minutes. No progress. Salesmen gone. We start over with a new salesmen. He struggles for 20 minutes, provides 3 different prices and incorrect sku numbers. He then enlists help from pool table vendor gentleman. Skus are provided - now 4th time between multiple sales folks. We see 4 sales folks huddle for another 10 minutes. They come back and ask for skus yet again. Back and forth became to much for us. Another sales person comes over, wants to start over. Lost us. We gave up. I would have purchased the pool table but nobody wanted to sell it to me. Nobody could figure out how to process the order. Beyond me. Strange. We lost our patience and left. Process was apparently too hard for the NFM team. I would advise educating sales folks at NFM.