GameStop — Attraction in Orlando

I’ve visited this GameStop twice—once on March 7th and again on April 25th—for the Pokémon Prismatic product release, arriving between 12–1 PM on March 7th and 11:45 AM–Noon on April 25th. While I fully expected the product to sell quickly, I noticed shady behavior from an employee that raises serious questions.

On March 7th, I witnessed the employee selling a large quantity of Prismatic booster bundles to a single customer, well above the store’s two-item purchase limit. When I asked if any were left, I was told they were "sold out"—despite clearly seeing them being handed out just moments earlier. Since I didn’t have proof, I let it go at the time but emailed GameStop about the incident and encouraged them to review security footage for confirmation.

Fast forward to April 25th, when another Prismatic release was happening. I arrived between 11:45 AM and Noon, only to witness the same employee assisting a customer, seemingly a regular. This time, I overheard the employee saying that he holds product for regulars and that he had a special something that came in yesterday which I'm sure more people were looking for product in the state of the current Pokémon market now. Then, I saw him go to the back and retrieve a Prismatic Collection Box and a Journey Together Booster Box from a drawer behind the desk, selling them to the customer. Given the hype surrounding Pokémon products, there is no way these items sat there for long meaning they were likely stashed away.

When I asked if there were any left, the employee once again told me they were sold out, despite having just retrieved them from the back.

This pattern of behavior is frustrating and suggests favoritism in product distribution. Other GameStop locations handle releases fairly, ensuring every customer has an equal opportunity to purchase. This store, however, seems to operate differently.

I am deeply disappointed that this has happened twice, and I believe the situation warrants an investigation. I have photographic evidence of the employee bagging the product, clearly showing the Eevee Collection pouch and Prismatic Pokémon logo. I also plan to check with local Facebook groups to see if others were lining up for the release—ensuring this issue gets the visibility it deserves.

GameStop, please address this. Your customers deserve fair and transparent access to...

Never liked GameStop locations, but this one is the worst one so far. Came to pick up my Nintendo Switch after receiving the confirmation email that my item is ready for pick up. When I arrived, there was a long line of costumers, which I didn’t mind, obviously there are busy times at any store. There were 2 employees, one of them who spoke Spanish was actually doing work and helping the costumers at the register. However the other employee who called himself a seasonal worker, literally was standing next to the Hispanic employee and doing absolutely nothing, literally breathing air and counting imaginary birds I guess. Once he asked the customer in front of me, what can he help him with and after taking a look, he said that he doesn’t know and cannot help him because apparently “he is a seasonal worker, and they don’t let him do much”

I was the next in line when he asked me, how can he help me? I explained him that I’m here to pick up my Nintendo switch. I showed him the order confirmation. He took a look at it opened two drawers behind the register, and said that he cannot find it, and that he doesn’t know where it is so I would have to wait for the other guy to assist me, meanwhile the person who is behind me walked up to the employee that is actually helping and I had to wait until he was done answering all costumer’s questions and proceeding their order. Only after the person that was behind me left that the Hispanic employee could assist me, all he did was take a look at confirmation number , walked to the other side of the store, got my Nintendo Switch and all the papers that come with it. In the end, something that was supposed to take me 5 minutes of time took 25 minutes. GameStop has to learn to respect their...

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