Staples — Attraction in Palatka

My recent experience with you Palatka, FL store was unsatisfactory. I dropped my laptop off on Friday 3/29/13 with intentions of purchased Office 13 to have it installed on my laptop because I have Windows 8 on my system. The tech (Mike) seemed very helpful so thinking things would happen. I also purchased a printer. He also agreed that when I come to pick my computer up that I would get assistance in loading my email account. It was suppose to be ready on the following Monday. Monday computer was not ready I had to call them twice to get this information instead me getting a courteous call. Ok, Tuesday I get a call say it was ready. So after I get off work to pick up my laptop, and we begin completing my installation we run into problems; 1) person helping me is not tech support, 2) could not get Office to load on laptop. 3) email not setup on my laptop. 4) trying to assist with something I didn't know about (which was the purpose of paying to have it done. 5) sitting in the store a hour or maybe more and leaving with my laptop pretty much as I brought it in. Well I was able to load the printer. I work from 8-5 in another town, which I told the tech on Friday. I had a paper that I needed to turn in by 5 p.m. today, I thought I would have had my laptop back with what I asked for, but that was not the case. The store refunded my program fee, but I had to tell them that, that's what was gonna happen. Now I have purchased the Office 13 program, which I can't...

I went into the store to buy a laptop today July 3rd and I was talking on my phone while inside the store. I stood in the computer area for about 10 minutes and no one asked if I needed anything, so I walked to the front of the and asked for help as the manager was walking pass me. She immediately stated "you're on your phone". I said and I know what I want. I pointed out the computer that I wanted she looked at it and walked away without saying a word. I waited in the computer area for about ten minutes thinking that she was going to return. Well she said never did. I walked to the front of the store while still on my phone and saw her standing at the and I stated I guess I can't buy the computer, and the young man at the desk turned around and looked at the manager. She looked at me and stated "you are on your phone". I became very upset and didn't buy anything. I then asked her if there was a rule that says you can't buy a computer while you're on your phone. She said no, but I didn't want to interrupt you, I was raised not to interrupt people. My question is how are you interupting me when I asked for help? I will never purchase anything from staples again and will tell everyone that will...

I went into the store looking for a chair to purchase. I found a chair that worked for me, so I looked it up on Amazon. I showed it to the cashier, and they would not price match it. $80 difference.

Since they would not price match the chair, I simply ordered it online. No big deal, right? Well, here’s where things get interesting. Staples delivery truck drops off the chair on my porch the next day.

Why in the heck would they waste my time, their employees’ time, gas, vehicle wear and tear just to let a 3rd party get most of the profit I would assume. That’s asinine. Just bad business practice in general.

This is not the first time I’ve had a bad experience with this store. They always find a way to waste my time. So if you don’t care about overpaying and getting messed around, then check out Staples.

Edit: I was out of town for the weekend and just got back today. I finally put together the chair Staples sent me. The back support cover on it is all busted up. Must have been from all of their careful shipping and handling for less than 5 miles. That’s great. I get another broken product from Staples that they most likely won’t replace. At least this time it was only a...