MassageLuXe — Attraction in Palm Beach Gardens

Best massage of a lifetime, worst checkout experience, ever.

I had a mind-blowing massage with T. who helped me tremendously with a spasming muscle in my back. She was patient, professional, and extremely intuitive. Unfortunately, the joy was smothered with the wet blanket of snark put forth by the checkout team.

When had I scheduled my appointment, I let the representative know that I would be using a voucher for free massage and hydraluxe session I had bought off of Facebook. Keep in mind, the voucher bears no expiration date. I made my appointment, and I was told to arrive a few minutes early to complete the check-in, and I complied.

After a glorious 60 minutes of bliss and true therapeutic relief, I made a second appointment at the start of check-out and and was given quick spiel about their membership options. I explained that I had been fired from my job of 13 years just a few days before and was in no position to make any sort of monthly commitment ( I even canceled Hulu, guys) and at that, the mood changed completely. I was told my massage would have been less had I joined that day.

I reminded them I had a voucher, and upon presenting said voucher, it was as if I had committed a moral trangression. The unmasked looks of displeasure and confusion necessitated the two staff who had been helping me to find a more seasoned professional, one better equipped to address the unseemly task of processing a pre-sale voucher.

So instead of trying to convince me to maybe think it over, or thanking me for visiting their location for the first time, they tried one last anemic, insipid, half-hearted attempt to sell me the membership. And when I declined, they scattered like a rats. Listen, their lease at Alton is not my problem, and under no circumstances would I return, no matter how amazing T. is, based on the lack of courtesy shown to me by the coupon-shaming staff at checkout. The review reflects five stars for the massage and one star for checkout:...

I've been here at least twice (my last massage here was over a year ago) and I haven't had one good massage experience here. I've had a lot of massages in my life and I was very disappointed with this place. Especially for the price, you should be getting a great massage. I've had better massages for $20 via Groupon. I think the quality of your massage depends on the therapist you get and they're not all good. The last time I was here, my massage therapist didn't speak English so we couldn't even communicate. She also tried to massage the bones of my knee. A massage is supposed to target muscles, not bones - do they teach you to massage bones in massage school? The first time I was here, a different therapist rotated my knee around in a circle during the massage - do they teach that in massage school? I don't think this is good for the knee joint, which is a hinge bidirectional joint, not a 360 degree joint. I am not sure if this place hires people who are professionally trained. Due to my own prior experiences, I don't know if I'll be back. Third time's a charm? Though for $60-120 per massage, you really should have a great massage each time you're there. I think my experience...

My husband booked me for an hour massage here on Valentine's Day, I had a 90 minutes and two add on gift certificate. The gift certificate was purchased the year before but due to COVID I did not use it then. The certificate did not have an expiration date nor any stipulations noted. So I used the two add on and 60 minutes, I was told they were booked so I couldn't use the 90 minutes which I understood. But they took the entire certificate and told my husband that because the certificate was purchased a while ago the took the remaining 30 minutes! I cancelled my future appointment I made and will not be returning....I'm going back to PGA spa! Customer care and service is just not what it use to be anymore.... especially when businesses make up rules to take advantage of their customers! I'm was highly disappointed with this place my husband paid for that time and they just took it without providing the service!...