Massage Envy — Attraction in Palo Alto

Sales counter very sweet but my therapist whom I don't believe could possibly be licensed didn't speak English and could not understand anything I was saying. She mixed up the messages for my sister and I, forgot to do the foot scrubs and only worked on each of us for 40 minutes not an hour. I understand a little prep time but ten minutes before and after? Walked in fine and still six days later my back is out and I'm unable to walk! I've never had issues in the past but this was bad with the new ownership and therapist changes. My facial also left me with a swollen, itchy and red face for two days. Granted this was my first facial but I have no known allergies. We both paid a total of $170 each. For what? For me to be unable to walk and have a messed up face and my sister to be very sore? My sister did not have any issues with her facial though and we both liked the girl doing them. Also signs everywhere telling you what to tip and at the end everyone is asking did you tip? $20 for a $65 massage and same for facial? They did remove $10 for the foot scrub. (FYI we were told first time would be $55 each for new clients then at checkout it became $65 each plus the insisted tip of $20 each) Beware I will never go back and it will be a long time before I go to any...

Palo Alto Massage Envy has a very cozy winter cabin feel to it that I really enjoy. The waterfall by the waiting room adds a level of tranquility and the environment is overall relaxing even before I start my massage. I came in with neck pain and muscle strain,STEVEN recommended the use of rapid tension relief and stretch. After the session my neck felt more flexible. It relieved the pain I had and helped improve my posture since I started off very stiff. Steven is very great at maintaining open communication. I’ve also gone to him for massage and he made sure I was comfortable and asked about the pressure level throughout the session and adjusted when I needed him to. Steven is exceptionally knowledgeable and professional with both stretch and massage styles. . I also see POLLY,JUDY and HELEN for massage. They are all very kind, warm to welcome me and do great to set the tone for a very relaxing massage when I need it. The front desk is easy to work with and I’ve always had a smooth transition to check in and out of my sessions. I’ve been helped by Lex, Edgar who were both Quick...

I did and update to the rating it is now. The facials are great with Sandy but she's in the mountain view location now. I saw that a person commented about an employee coughing a lot, I know exactly who you are talking about and that terrifying. The massages are not worth the price at all. You are better off going to a training school to receive service. I'm stuck with a year membership, they gave me a book of coupons that everytime I go in to try to use one, they give me one reason or another why I can't. I've had employees leave to go grab something in the other room and left the door open while I was on the bed. I've had a horrible massage that left my body sore for almost two weeks (this was at the mountain view location). I can't wait for my membership to expire, I wished I could have my money back for the terrible experiences but what can you do. I've been receiving massage here for so long but the service now is absolutely low quality with lack of skills, and not worth it. It's clean though and the front desk staff are very nice. I really, really hate my...