The Home Depot — Attraction in Parker

Part 2:

PART 2: Here’s the outline:

Need repair (LG Washer stops working, again in early February with "defective water sensor - code PE"). This latest episode started in mid-February. It is now late April. Call Home Depot Protection Plan (Asurion) and get the TOTAL PHONE RUNAROUND (and this happens again and again and again and again). When their phone system doesn't conveniently hang up on us (which happens so often that we can't believe it's not actually part of some internally-proscribed and delineated runaround sequence), and we finally talk to a human being who actually says something, they refer us off to LG. Upload all the requested information and documents, which they should have on file but don't (or do and don't care). Happily, we do. Call LG, get the LG version of the TOTAL PHONE RUNAROUND, including them saying they have not received the upload information and paperwork. This also happens again and again and again and again, incidentally, with the same eerily-similar phone cutoff mechanism. Wait! Hope... after two months of this seemingly never-ending frustration, we are told that a repair person will actually come to our house on X day between 8 AM and 5 PM. Wow, how ever-so precise and courteous of them! Full of renewed hope, my wife hangs out all day waiting. You know how this goes: no repair person comes or calls. She waits all day and... nothing. I might add that, by now, she's spent, I kid you not, over 20 hours on the phone with numerous members of the HDLGAP PROFESSIONAL RUNAROUND cabal.

I'm incensed. She is still being persistent and patient. When she calls about it the next day -- adding at least another hour and a half to the on-the-phone runaround saga -- they say that the repair order was never confirmed. WHAT???? How, then, did the original repair scheduling occur?? Baffled, she continues on. After more calling, waiting and more inaction, we get a second ray of hope. A while later (washer still on the blink), My wife follows up, again, with Asurion and, say it with me, after the typical phone runaround, the let us know that they can't find a repair person to service the washer (as if this is news to us), and, thus, they have decided to replace the machine or refund the original purchase price of the machine. SWEET! We think... we can finally close the book on this saga. Nope. They promise a call that never comes. More patient and persistent calls, HDLGAP runaround, waiting for return calls and more, God bless my wife and, yet again... Nothing. My wife finally contacts Parker Colorado Home Depot (yet another time) and gets ahold of Assistant Manager, Kate and/or Kaylee, who promises to see this through and call her back that day with the plan. And...again, Nothing. (Imagine my surprise.) After many more days, we literally go into the Parker Colorado Home Depot to see if we can track down Kate/Kaylee or someone else who will actually DO SOMETHING to help us. Kate is going into a meeting and promises to call us back after her meeting with some positive news and a plan. Lo and behold... no call. Again, knock me over with a feather.

Yes, I promised to spare the details. Within the above, trust me, there are a plethora of additional ones. But when Kate did not call us back today, we decided that we are at wit's end and, therefore, this scathing review.

As I've stated, we've been patient. That posture has now ended! This is but the first of many review I plan to post.

But I make this promise: if HDLGAP makes this right in a timely manner (from the date of this review), I will post how the resolution process went, assuming something comes of this. Let's just say, I'm not holding my breath.

Heed my warning. Buy your appliances somewhere, anywhere, else! This process has reminded me of this legendary sign: "Abandon hope, all ye who...

This was a horrendous experience. When I picked up the truck I waited in line for about 5/7 minutes (not a big deal as there was a lady helping a customer with what sounded like a complicated situation and the male employee never acknowledged me.) Finally the lady said something about helping me in just a minute and the male called me over. As I was walking over he said that he couldn't hear me. He was very very rude. I was going to ask for a manager but then he announced that he was a manager. He was very cold, annoyed that I was there and thankfully handed me off to the lady as soon as she finished who was FANTASTIC. Though the way this man threw me at this other rep was very rude, the new lady was very kind and explained everything. She even extended my time after I went out and realized the truck only had 3/4 in gas and had to go back in because the contract said the tank was full. I went back to return it about 20 minutes early and there was one employee in customer service. I waited about 5 minutes for him to acknowledge I was standing there. I guess the sports game he was listening to on his phone speaker was more important. Finally he said "yes?" And I walked up to the counter to explain I was returning a truck. He didn't say anything and walked away to a computer. I followed him and after standing there for a few minutes I asked him if he needed my driver's license, he didn't say anything. Finally a few minutes later he took the key and walked outside and moved the truck. I hollered after him and asked if I should follow him and I was ignored again. As it was chilly I stayed inside and watched him through the window. He came back inside after about 5 minutes and I said "are we good?" And he said "yep.". I was FURIOUS at this point. I went to the bathroom and remembered that the lady from the night before had said I was going to need to pay around $30 when I returned the truck. I checked my balance in the restroom and sure enough this male charged me $30 without any communication or receipt. I am in the process of disputing this with my bank and will...

I go to this Home Depot a lot, but there were two recent experiences that I want to bring to light.

On September 24, 2024 Molly, Michael, and Chris were extremely helpful in pulling down some shelving for me and getting it cut to the width I needed. They also demonstrated a high level of safety when it came to operating the forklift. Kudos to them!

Today, 10/3/2024 I purchased a stain, and it said "Non-Refundable". I asked for "Hilltop View" and that is what the label said. However, it was clearly “Navy Ballad”. I brought the drawer in that I had tested the stain on and acknowledged the "non-refundable" statement, and it was clear to Mitch and Jay that the color I was given was not the color I asked for. Jay asked Mitch to get approval from the paint department. We went over and spoke to Wynter, who gave me nothing but attitude. She pulled up Hilltop View on the computer, pointed to each number and then pointed to it on the label as if I was dumb. She then told me, I could sand my drawer down and try another color. I told her I wasn't going to continue to pay $20/can and try different colors until they were able to mix what I asked for correctly. She then told me the colors can pull, black, brown or blue. The variance between what I asked for and got was so obvious, I didn't even know what to say to her at that point. Finally, Mitch said "She just wants a refund; Jay is okay with it, but she wants your approval too." That is when Wynter, with attitude said "Well, how much did you use?" I told her barely any, that the small side of the drawer is all I used. She shook the can and again, with attitude, told Mitch he could refund me. If it wasn't for the great service provided by Molly, Michael, Chris, Mitch and Jay, my rating would be lower due to Wynters complete rudeness, but they saved the review. Thankfully most employees there are not...