KAY Jewelers — Attraction in Parma

Douglas is a “gem” to work with! We stopped in to pick out earrings for our daughter’s 18th birthday and ended up talking about my wedding band, which was flawed since the day it was made so I never wore it, and we were a month away from our 20th wedding anniversary. Our conversation flowed and before I knew it we were learning about the custom jewelry design services that Kay offers. Doug invited us to schedule an appointment with him during an upcoming sale. When we returned to sit down with him and start the process it felt like we were sitting down with a friend. He has a knack for hearing my likes and dislikes and putting my thoughts on paper. We designed the most sentimental wedding bands and went on to create a pendant necklace to match, incorporating the diamonds from my original band. The design process takes a few months but it’s worth it! Doug kept me informed every step of the way, and it was easy to stop in at every interval in the process to check in and approve moving forward. It was exciting to see the digital renderings, then the wax molds, and the final pieces. What’s more, my engagement ring wasn’t level, but the design center was able to adjust it and mold the new bands to match the shape, which was so impressive to me! I’m beyond grateful for Doug’s expertise. He feels like a friend, we talked so much, and I’ll probably pop in to wave at him when I’m in the area. Kay Jewelers custom design services, specifically through Douglas at the Parma store, are what you’re looking for if you’re thinking about creating your own piece. I highly...

Very shady store.

Right now due to all the renovating they are doing this Kay location is very desperate for sales. They will admit that which is very unprofessional. The two times we had gone there (within a week) the guy working there told us the same story. That they were allowed to mark down items and blah blah blah and that guy (a customer that was there before us) was his "best customer" and he just walked out with this and that for this much. Just very unprofessional and obvious that's a line he uses often. The older woman there admitted they almost didn't pass an audit they had earlier in the day. Who says that to customers? I will not be going back to this location. I only went to see some rings I saw online in person, and when I couldn't find one I liked, I ordered online and had it delivered to that store. Which I got an attitude about why I didn't purchase in store, well, they didn't have that specific ring. They said they could have ordered it for me, and get commission. Also, when I had purchased online, my Kay card was still in my maiden name. After a long discussion they told me the only option I have is to bring my marriage license in with me to pick it up or to cancel my order. When I went to go pick it up, they didn't even ask for my marriage license....

Very rude to my fiance who went in by herself to inquire about a wedding band. I had already purchased the engagement ring from North Olmsted Kay store and they were very friendly, the lady who dealt with my fiance was very rude and pushy and told her that she was "uncomfortable" to sell a wedding band to her without and extended warranty. Started to sign my fiance up for a credit card even after her telling her no several times ( I already have the Kay card which my fiance had in her hand, but they said she should just go ahead and have her own), and also told her that the money shouldn't matter since she's marrying me, so it's her money anyway. Completely unacceptable for any type of customer service and trying to take advantage of her on a "one day sale" and that prices were going up in a few days on everything, and there wouldn't be another sale like this again. I get sales tactics, i do (i work in sales) but this is on a level of un-professionalism and completely unacceptable. Avoid this store and if you do use Kay, use the North Olmsted branch in the mall. Stay away...