Paul Miller Subaru - Service — Attraction in Parsippany-Troy Hills

Once again Erin deserves a 5 Star Customer Experience. Erin makes you feel it is only you she is working for or with. Kind, Personal and Very Informative regarding you and your vehicle. I always know when I go in I will be getting the best service from the technicians taking care of my vehicle and especially Erin who will guide me through the process. Thank you again for another great experience.

Thank you again Frank. Another Five Star Experience. It’s just another win with good conversation, great service and the experience of Frank. I always look forward and feel comfortable and confident when I know I’m going there, it’s a Team that cares. Thank You Frank, I will see you again soon.

Erin, once again a gem! She was so on point with everything and made it very clear to me what is important for me. It’s because of Erin and her relationship with her customers and how easy she engages with you, that keeps me coming back! Again a fantastic experience and thank you Erin!

What can I say, once again it was a fantastic experience. It’s not just because the team takes good care of your car, those mechanics are on point and take care of your car like its there own. It also is what happens on the front end of the service. Warm Greet with a smile, remembering your conversations from the last couple of times when you were there. Knowing who you are and making you know they have your best interest in mind. That is what Erin and Frank do and that’s why I will always be going there. Thank you guys again for a great experience.

Well, Well, another solid performance by the Team at Paul Miller Subaru. Frank & Erin made it another seamless and well informed process. Also setting up the loaner car for me and respecting my time issues that day made it a successful event and another great experience. Thank you Frank & Erin, you know like always I will be back.

I had the pleasure of meeting Samantha who was very nice, professional and informative. Samantha set the expectations and followed through. Samantha was busy running around however she made be feel it was only all about my service. Great experience once again the entire staff is always on point. Thank you again.

Well The Tag Team of Frank and Erin once again made me feel special and important. Always at the ready to speak about what you need and the benefit of it. The service department did a great job and my car was washed, thank you for that. Once again a very solid, courteous and professional experience at Paul Miller Subaru. Thank you Frank and Erin.

Erin was superb in her approach, knowledge and understanding. Once again I was made to feel comfortable and confident that what I was told was to my benefit. Great place, Fantastic group of people. Thank you Erin.

Once again a very nice and professional experience. I been having my vehicle serviced here many times now. The main reason is the fantastic experience and service I receive here. I deal with Frank all the time who remembers you and always make you feel special when you come in for your service, it’s like it’s all about you. They push nothing on you, instead they explain what would be best for your vehicle. Thank You again Frank and The Team for another Very Good Experience.

This time Frank was not their however Erin was a Fantastic and Professional Service Advisor. She was very informative and had my Vehicle service properly. Again Great Experience and of course Great Team Work, Thank You Erin.

Outstanding, Professional and Friendly. Thank You Frank for explaining the process and getting me set up. Frank made everything clear and followed up like he said he would. Frank was understanding and listened very well regarding my situation. Thank You Chrissy for assisting with my loaner vehicle it is very much appreciated, Chrissy had me quickly back on the road to work while my Forester was being serviced. Great Team Work by all...

I recently had the pleasure of interacting with Dean, and I am compelled to share my outstanding experience. From the moment I walked into the dealership, Dean's professionalism and courteous demeanor set the tone for what turned out to be a remarkable encounter. Dean's polished and friendly approach immediately put me at ease. He listened attentively as I explained the issues I was facing with my vehicle. His patience and willingness to truly understand the situation were truly commendable. It's not often that you encounter someone so genuinely invested in providing top-notch customer service. Furthermore, Dean's exceptional communication skills were evident when he kept me updated on the progress of the repairs. I never felt left in the dark, as he consistently provided timely updates and explained any unforeseen developments that arose during the repair process. In an industry where genuine customer-centric service can sometimes be scarce, Dean is a shining example of how it should be done. His dedication to his role and his customers is truly commendable. Dean has transformed what could have been a stressful repair situation into a positive experience that I will remember. In conclusion, my encounter with Dean was nothing short of exceptional. His professionalism, courteous nature, insightful suggestions, and outstanding communication skills have left an indelible mark. I wholeheartedly recommend Dean to anyone seeking unparalleled assistance with their vehicle. Thank you, Dean, for making...

I bought my used Subaru from Paul Miller in late August and it was a good experience. Da'Shawn was my sales advisor. He was extremely patient - we had a ton of questions and took up a LOT of his time. He did not rush us at any point, making sure we felt comfortable with the purchase. He was thorough in showing us the inventory that matched what we were looking for, and he was informative yet not pushy at all, which was a stark contrast to other dealerships I have been to.

A couple days before Thanksgiving, the check engine light came on. I also noticed that the seat heaters did not work - I probably didn't even check that they actually heated when I bought the car at the end of summer. I was nervous about all of this and called up Paul Miller to make a service appointment. They made an appointment for me to drop my car off the very next day. Steve was my service advisor. He found the issue immediately, which was minor; a blown fuse and a gas cap that had not been tightly screwed. On the day before Thanksgiving, Steve fixed the fuse on the seat heaters and also resolved the check engine light issue. I couldn't believe the turn around time, and on top of that, they waived the bill for fixing the seat heaters since I pointed out that I hadn't actually been using them over the couple months I'd owned the car. To top it all off, I ran into Da'Shawn while picking up my car from service and he remembered me and was kind enough to come say hi. This is...