LA Fitness — Attraction in Philadelphia

First and foremost, it’s unfortunate that the management at this location seems more concerned with flexing control than providing a quality customer experience. From the beginning, I noticed red flags.

I came in on a 3-day pass, only to see signs inside the locker room advertising a free 7-day pass—which made no sense to me, since everyone in the locker room is already a member. Why not post that where non-members can actually see it?

After my workout, I asked the staff if I could switch my 3-day pass to the 7-day offer I had just seen. The salesperson offered me a better deal: a free 2-week trial, but with a catch—I had to enroll on the spot. He explained that after two weeks, I’d be charged $165, followed by another $50 annual fee shortly after. The price felt excessive, but I enjoyed the gym, so I agreed.

However, on my next visit, I noticed new signage in the locker room promoting a $5 initiation fee offer. Since I hadn’t been charged yet, I went back to ask if I could switch to that offer instead. The staff initially said yes, but then changed the terms, saying I’d now have to pay the full initiation fee plus the first and last month’s dues immediately—completely going against the original agreement to charge me at the end of the two-week trial.

What followed was an unnecessary back-and-forth. I wasn’t trying to game the system—I was simply asking for clarity and fairness. Instead, I was met with defensiveness and dismissiveness, especially from the manager. That’s when I realized this was the same manager I had an issue with two years ago—who canceled my guest pass because I didn’t show up on his terms. For reference, he’s a slim Black gentleman with a bald head (don’t know his name).

At this point, I’ve decided I’ll never return to this location again. The way potential members are treated here reflects poorly on the brand. Instead of working with customers in good faith, they engage in confusing pricing schemes, pressure tactics, and power-tripping management behavior. I recommend choosing a different LA Fitness—one where professionalism and respect are part of the...

I was a member of this gym since December 2024 and today I cancelled my membership. I specifically signed up for LA fitness for the Sauna, bigger gym, more equipment and the showers. Good luck finding any free weights in this place. The weights are always scattered any time of the day. They don’t put weights back and reset at the end of everyday so it always stays like this. They don’t approach anyone that is being a nuisance and they let groups of people record work outs all over the gym .The bathrooms are gross and the showers are horrible filled with sewer flies and built up mildew. The woman they had working the weekday morning shift is gone and she was always so nice, now they have a young guy there who doesn’t even look up when people walk in. I lost my Apple Watch yesterday and when I called and asked if he could send a staff member into the locker room to check for me he said “yeah you should come check that out” didn’t take down my number or anything in case someone found it. The sauna has been broken for who knows how long. I guess they’re tired of people asking about it so they put up a million signs. The 5am staff beside the front desk are always nice and say Goodmorning, they are great. I really wanted to love this gym but I can’t see the difference between them and planet fitness, so I’ll be going back there. And it’s not only this location, the other La fitness gyms in the area are so run down there’s no upkeep and they don’t replace beat up machines. They need new management who care and run the gym...

There are way too many staff in the front and not enough checking on the floor, the pool, and the locker room to maintain cleanliness and enforce proper gym etiquettes.

The pool seems to be never cleaned during the day, and I wouldn’t be surprised if they don’t clean it at night either. there are always stuff at the bottom of the pool. It’s not surprising how unhygienic it is seeing how most People jump in without a proper swimwear (I.e. swim caps) and washing themselves first.

Gym area is cleaned maybe once a day and they rarely have more than one or two people cleaning the entire place at a given time, including the locker room. The locker room/shower/sauna arent cleaned often enough. The staff doesn’t care to enforce a photo ban in the locker room area and with so many careless selfie takers + mirrors reflecting everywhere, it’s a lawsuit waiting to happen. The locker room often has an overflowing bin. The shower area Is rarely cleaned, and the sauna is full of people on their phones even though there is an electronics ban.

it could improve if the staff was attentive, but they don’t seem to care beyond...