Planet Fitness — Attraction in Philadelphia

Lowered my plan to save money then was charged MORE for my annual fee - with no warning and I read through the agreement it doesn’t say you’ll be charged more anywhere.

EDIT Response to owner: ACTUALLY I have a screenshot proving I used to pay $39 - see attached. So that’s a lie right there. When I asked the employee at the front desk why my fee went up (even tho according to the owner it didn’t) THEY are the ones who TOLD ME that it was because I changed my plan. When I pointed out how backwards that was considering I lowered my plan to SAVE money the employee just said yeah and shrugged. I also just went back on the app to find the membership agreement showing the fee and I couldn’t find it anywhere, even though apparently “You can find out more about the annual fee online, in your membership agreement, in your online PF account, or by asking a staff member”. Why don’t you point out WHERE EXACTLY on the app is this agreement document. I looked forever and could not find it. I had to track it down in my email to find it.

Also, when I was there this weekend the leg press was broken and two of four of the stair masters were broken. This is sadly a common occurrence, sometimes all 4 of the stair masters are showing error signs at once. More than half of the spray bottles don’t work properly. The bathrooms gross. No one wipes machines down and there are no repercussions. Where is this money even going??

Not surprised that the owner is lying to save face. I’ve been to much nicer locations than this one like the one in Manyunk, this one really is the worst. And this isnt the first time this gym has jipped me out of money and I’m sure it won’t be the last.

Unfortunately it’s the cheapest and closest gym to my house or I would...

While being stranded and homeless on the streets of Philadelphia, PA on July 10, 2023 between 7-7:30 PM, this gentleman by the name "Woody," alleged manager of Planet Fitness (see attached image,) stated I was not allowed to use the restroom/shower due to the fact that I was not a "member." I parked my car out front of the building and went inside to use the restroom/shower, beingsthough a female employee gave me permission to do so a few days prior. 15-20 minutes of being inside, 2 Philadelphia officers, 1 male and 1 female, entered the female restrooms and escorted me out of the restroom/shower area due to me not being a "member." When I exited the facility, I noticed my vehicle was missing. I requested an incident/theft report from both the store manager and Philadelphia PD, however, store manager Woody was unable to provide me with 1 at that time; Officer Nunez (male officer) only provided me with an incomplete document with a docket number written on it (see attached image.) I revisited the scene the next day, July 11, 2023 around 11AM and requested an incident form again from manager Woody, in which he informed me that I would need to complete the form myself (see attached image.) I also requested a video investigation to be performed, however, he mentioned that would be local law enforcements duty and responsibility which I understood. All in all, does this company have their own private security company to handle matters of accidents/incidents or is it the responsibility of the employees/management? With that being said, I consider this experience as: poor management, incompletion of proper documentation, poor communication, no responsibility and no...

Over the years I’ve donated more to planet fitness than anyone I know, paying a monthly fee and going once or twice, but now I go here quite often with a friend. She has the black card membership. I just wish they offered a family style membership. I always hated the gym. I’m trying to embrace it now. it's a great way to warm up warm up before a walk, jog, or run. This particular place has ample amounts of machines and is always busy and it is always clean. My first love is always being outside walking, jogging or running and exercising outside. It certainly makes it easier to do a lot of things that I’m not able to on the outside outdoor public spaces do not have a lot of exercise options like they offer inside the gym tailored for each body part, but for now it’ll do and come winter time. I think it’s essential. I’ve been helping a friend lose weight and she’s doing fantastic. I will add more pictures in the coming days. These are just some quick pics. I figured why not now that I come here quite often, people may want to get an inside look before trying it out, I think maybe I will add some pics of the machines that I use tomorrow right now I’ve been concentrating on abs and upper...