Esken Jewelers — Attraction in Pleasant Hills

I'm not sure what to think. I took my watch in for a band repair and new battery almost 2 months ago. Also brought in an old watch bracelet to see if it could be repaired. Was told the old watch bracelet would be sent out for repair. I keep calling for updates and just keep getting told they haven't had time to do the repair and that that's how it works there. I was then told, by Donald, that I can pick up my un-repaired watch anytime and that maybe he can text the person who has the other watch bracelet, maybe. I understand that artists/craftsmen can be temperamental and do things on their own schedule, but this is getting frustrating. Update: I picked up my still broken watches and have to find a different jeweler who can make the needed repairs. No fighting, no arguing, no charge, no hard feelings. Sometimes things just don't work out the way you had hoped, so you...

The only negative comments I see on these reviews are all related to turn around times. I wonder if anyone has given any thought to the idea that maybe he's that busy because he's that good. I get it, I would do the same to prioritize a special event like an engagement first rather than fix an item that has been abused or an inferior product from another jeweler or chain store. Remember you went to him first rather than where you purchased the item for a reason. Your anger should be towards the company that made the low quality piece and won't service it rather than the guy that simply doesn't have enough hours in the day. I'm pretty sure this guy has put most of his life into this profession since it appears to be his passion. Everyone needs to take a step back before passing judgements where your only basis is he didn't accommodate...

I shopped around for months at the big name jewelers attempting to find the perfect engagement ring. I realized I was being shown the same rings for different prices under different names. I realized I didn't want to be treated like another number and I didn't want a cookie-cutter engagement ring - I needed something personalized and unique. After speaking with Don, it became immediately apparent that he is a master of his craft. Not only did he understand the vision of what I wanted, he made suggestions to make it even better than I imagined. It's perfect. I couldn't be happier with the quality and craftsmanship and the finished product was actually priced less than I was quoted elsewhere. I'll definitely be back for future purchases and highly recommend that anyone looking for the best jewelry...