Shays Grill Pub — Restaurant in Portland

SIX YEARS LATER … So yall wouldn’t forget - Still remember this day and how disgustingly rude that server was. Now I’m skimming through the comments and a lot of them are the same as mine. How this business is still running - I have no clue. Such a shame. Way better places to eat than this place.

Don’t bother going. Okay food - AWFUL service.

If I could give this NO STARS I would. The food is okay but the service is AWFUL! I called an hour and a half ahead and ordered two wraps (one for me & a friend) and our plan was to take it to go. Once we got there, the food wasn't ready and since there were a couple booths opened, we decided to just dine in. The waitress comes over (average blond haired woman - cant remember her name at the moment) and sets down our meals and comes out and says in a NASTY tone that "you really shouldn't do that - order something and then sit down to eat. We are closing" - (mind you it wasn't closing time .. we had an hour and people were still coming in). I asked if I could have a cup of ice (bad habit of me chewing on ice) and she came out her face and said 'your not allowed to bring drinks from outside' and walked away with a face. Mind you, my snapple was in my bag, unopened. I had no intention of opening it (brought it along for a movie I was watching later). I was a regular customer and always ordered the same thing but this time, I felt like I lost my appetite. Once we finished, she came with the check and another waiter came over to collect. I gave him the tip and regretted it afterwards because as i was leaving, I walked up to the woman and told her how rude she was. She AGAIN came out her face and told me ' go take your Snapple somewhere else!' ... & the other waiter just laughed. Never have I ever had such TERRIBLE service! I will NEVER again return to this restarant/pub - no matter how good the fries are. Why would I want to waste my money on a place like...

Dont bother going. Okay food - AWFUL service.

If I could give this NO STARS I would. The food is okay but the service is AWFUL! I called an hour and a half ahead and ordered two wraps (one for me & a friend) and our plan was to take it to go. Once we got there, the food wasn't ready and since there were a couple booths opened, we decided to just dine in. The waitress comes over (average blond haired woman - cant remember her name at the moment) and sets down our meals and comes out and says in a NASTY tone that "you really shouldn't do that - order something and then sit down to eat. We are closing" - (mind you it wasn't closing time .. we had an hour and people were still coming in). I asked if I could have a cup of ice (bad habit of me chewing on ice) and she came out her face and said 'your not allowed to bring drinks from outside' and walked away with a face. Mind you, my snapple was in my bag, unopened. I had no intention of opening it (brought it along for a movie I was watching later). I was a regular customer and always ordered the same thing but this time, I felt like I lost my appetite. Once we finished, she came with the check and another waiter came over to collect. I gave him the tip and regretted it afterwards because as i was leaving, I walked up to the woman and told her how rude she was. She AGAIN came out her face and told me ' go take your Snapple somewhere else!' ... & the other waiter just laughed. Never have I ever had such TERRIBLE service! I will NEVER again return to this restarant/pub - no matter how good the fries are. Why would I want to waste my money on a place like...

Went to this place 2 hours before a show at the cross arena. It was right after 5 pm on a Saturday for a party of 4. Thought we’d have plenty of time to get a bite. Was told 20-30 min wait, that’s fine. We walked around but not too far in case we get a call or whatever to get our table. Almost 45 mins later, we finally get a call saying our table is ready. Great, we’re hungry! We get put in a booth in the back, that’s fine. We’re looking at the menu, pick out our food since it’s now after 6 pm. Luckily, the server who showed us the table got us waters because for at least 15 minutes, no one came to our table. Several wait staff chalked by us, no one checked on us. Until we grabbed the attention of one of the bar staff and asked if we could place our order and immediately get the check as we had to leave soon. We get the food after another 15 minute wait. Almost took as long to get our drinks which were 2 sodas and 2 mocktails (note that the bar is right there). The food was okay, I got a burger and requested it to be cooked medium. It was more on the rare side as the center was definitely undercooked. Didn’t want to complain as we were on a tight schedule and we were all already annoyed with the lack of service. No apologies, no additional check ins, nothing. We paid and left. Wouldn’t recommend here if you’re on a tight schedule even though you gave 2 hours buffer time in between arriving...