Domaine Serene Wine Lounge Portland — Attraction in Portland

I had a disappointing experience at Domaine Serene Wine Lounge Portland. I walked in around 8:15pm with my 90-year-old grandmother and asked if any tables were available. We were told the bar top was reserved (clearly marked), but the bartender checked with the waitress and seated us at an open table. About 10 minutes later, while enjoying the live music, a man approached saying the table was reserved—though it had no sign like the others. I explained that his staff had seated us, and he said they were “catching up” and the table was indeed reserved. We were then told we’d need to wait 15 minutes for another table—despite the place closing at 9pm.

The staff wasn’t outright rude, but there was no accountability, no apology, and no effort to accommodate us—especially disappointing considering my elderly grandmother. We left feeling unwelcome and ostracized. I couldn’t help but notice we were the only people of color there, and the whole interaction left us feeling targeted. Management needs serious improvement in communication and guest experience. Unfortunately, it was a very poor and...

For starters apparently you need a reservation in order for the staff to acknowledge you. Stopped in on a Sunday afternoon and was told it would be a 20 minute wait to be served as they were short staffed. We agreed to wait as we simply wanted a couple glasses of vino and a cheese plate. Fast forward to 35 minutes later where we still were not acknowledged, whilst 3 other tables were served (who presumably had reservations). No glasses of water were offered or a simple, sorry we will be right over. Nearing the 35 minute mark two tables were dealt with on either side of us and the server wouldn’t even make eye contact with us. Maybe it was the dress & sneaker attire we had on that made them assume we wouldn’t spend much, guess he didn’t see the 2.8 ct rock on my hand. At this point I was less angry about wasting this time and more happy we didn’t support this pretentious establishment. Too bad it looked cute in there! Photo credit to Jake’s Bar & grill a few doors down who has incredibly fast and friendly service that...

From my boss regarding his visit yesterday: Finally had a chance to visit Domaine Serene Wine Lounge this Sunday. They had Seda playing live that late afternoon. The hospitality and attention provided by Felipe Cantu, Wine Lounge Manager, was exceptional. He frequented tables and made sure everyone was having a great time. Nicholas waited our table, he was attentive and precise. Like Felipe, he checked on us frequently and made sure we have everything we needed. With great service and awesome wines by Domaine Serene, along with phenomenal music by Seda, the evening couldn’t get any better. Our experience with Domaine Serene Wine Lounge was exceptional and exhilarating. We truly appreciate the relaxed feel of the lounge and superb people that make Domaine Serene Wine...