Fischer Furniture — Attraction in Rapid City

We have been long time customers of Fischer but after our most recent experience we may have to take our future purchases elsewhere.

I order a king captains bed from their Gallary store two end tables and a gentleman chest. I picked out my pieces, placed my order, paid for delivery, and paid a large amount of my purchase up front and would pay for the rest before it was delivered. Our previous purchase were under my significant other's name but I gave very clear instructions to contact me in regards to any questions or issues.

Approximately 2 months (end of March) later my other half received a phone call saying our order has arrived and he needs to come in and pay the remaining balance before it is picked up. He of course called me and informed me they called him so then I had to call them back. Even though I was charged for delivery our salesperson JEFF did not put it in the system to be delivered Problem 1. After explaining that on my copy of the invoice it shows delivery he was finally willing to schedule a delivery date. It was scheduled for mid April. We were also doing some remodeling and I wanted the items to be delivered before my construction in my home began. So I had to request time off of work to make sure I would be available on our scheduled delivery date. Problem 2: About a week later I called to pay the remaining balance and double check the time of day for items to be delivered. After speaking with the receptionist she put me on hold and got JEFF again. He gets on the phone to tell me he cannot find my name on the delivery schedule. I remind him of the previous phone conversation and he said he does remember having the conversation but it's not in the system. I explained to him that we agreed on a time and I have several other factors and have requested time off of work to be available so it has to be done the day we originally scheduled. He told me that he will have to talk with the delivery manager and see what they can do and let me know.

After several more calls and conversations with JEFF who was not very nice I finally threatened to cancel my order completely and get my money refunded if my products could not be delivered as we scheduled. He once again told me he would call me back and let me know. Day of the scheduled delivery date I still had not received a phone call to inform me one way or another if my items were coming. They did get delivered and as they were being brought into my home JEFF called my significant other to inform him the delivery will take place today.

After all the mix up with the delivery and the lack of communication I did not get a chance to pay the remaining balance. So once again they called but not me to collect payment. I also noticed the final price they were giving us was incorrect so I called to speak with a manager. She reviewed the information and also agreed it was not correct and called ME back. I then gave her my information to pay the remaining balance. Almost 4 weeks later my other half gets another voice-mail from you guessed it JEFF, stating the amount he originally told us was actually right and they were taking that payment now! We were aware the payment was not processed when I originally authorized it but I was thinking they messed up again and were just writing it off since the money never came out of my account. They pulled the money a month later without giving us a chance to make sure the money was available right then.

Way too many headaches and ended up overpaying...

I can not even begin to tell you how HORRIBLE our experience was with FISCHER Furniture!! I would tell you to go Anywhere else to shop. We ordered two chairs and two tables, we were told the chairs would take 3/4 weeks because of the location of the production facility. The tables were in stock and we took them home, only to find out that one was damaged and the other was poorly put together. Our bad for not insisting they open the boxes before we left. We had previously had to have an ottoman repaired for poor construction and that took Months. The Virus delayed production and weeks became months and approx. 3 months later, with hardly any communication, we were told that ONE chair had come in! As we were about to head to Rapid to pick up that chair, we received a call to tell us that the second chair will Never be available. We went to pick up the one available chair and discovered that it had a hole in the back! I certainly would have thought after all we had been through, someone would have looked at this chair to be sure it was in perfect condition before we drove up there. I would also include that the damage appeared to be something caused in the truck as the furniture came to the store and wasn't done here, the guys in the dock were SO wonderful and sorry that we had been through so much already before finding out that we didn't even get to pick up the chair. While we understand that things are not normal, communication is essential and had they been talking to the production facility looking for our furniture prior to this they may have known sooner rather than leaving us without furniture all this time. In the end all we heard was it wasn't their fault and we felt any concession or refund was given with great reluctance. It was not a professional experience at all and while Mary did a great job, we Never saw/met any manager and truly encourage anyone to look elsewhere! It looks like the owner response is just to the positive reviews - like how we didn't see anyone while we were there , so I do not expect this to do anything except maybe help someone else by suggesting they go...

I ordered a couch set and a recliner in October 2020. I was told I would receive it 10-12 weeks. I got rid of the big couch to make room, our chaise has an accumulating hole, hence purchase of new furniture. It is June 15th, 2021. In January when I called about my furniture , they can't tell me when it will arrive. February, we can't check on it or tell you. March we go into look for a new set, however if we order something else we could be waiting the same amount of time!!! I wasn't told until then that they are waiting on fabric- which I was not told it wasn't available when I ordered the sectional. Then told the company the recliner I ordered is slower than the company I ordered my sectional from. April- we are receiving a truck at the end of the month,but I can't tell you if it's on it etc, etc... May, I will call and check on the recliner, heard nothing back. Today, it's a town of small population, they are giving people gas money to come in and work because they are short staffed, they are slow company, could be July now, we are getting a truck in July but I can't tell you if it's on the truck!! Seriously, why didn't I just order off the internet. Shop local, why it's just a glorified showcase of items and you can not tell me when my furniture will be here. I have nails coming through my couch!! My sister ordered a month before me and got hers in December, parents ordered a month after me received in February. This was to be my 1st set of new furniture since 1998!! I have had the same furniture and this was the 1st time I could afford something nice!! It's been paid in full too! Thanks for making my shopping experience miserable. I will never ever buy from Fisher again. I will drive to Denver next time. I understand we had a pandemic, but if you can not tell your customers or inform them of an order, that...