Circle of Love — Attraction in Rexburg

I bought my dress at Circle of Love. I had two appointments after I bought the dress, one for a fitting, and another to make sure the dress fits. When I showed up for my second appointment, they did not have my dress. They said that they thought that the seamstress had it, and just didn't check it out. They were not panicked at all that they didn't know where my dress was; instead they acted like it was no big deal. I am getting married in 3 weeks and needed to pick the dress up in less than 2, and they did not know where my dress was. My dress was not brought into the store until the following day, so I was forced to make a new appointment with them. When I went to try my dress on again, they did not even make the alterations that were needed. They also told me that they would knock off the 10 dollar service fee for losing my dress and having to reschedule. When I went in today, they said that I owed 100 dollars and that they would take off the service fee, so I’d only be charged 90. I looked at the paper that had the explanation of all the money I owed, it was 80 dollars worth of work and a 10 dollar service fee, totaling in 90 dollars before the service fee being taken off. I pointed this out to them and they changed it so that I only owed 80 dollars since they said they would take the service fee off. I would have gotten over the fact that these ladies lost my dress, but the fact that they lied to me and tried to get all the money really made me angry. I was not impressed by the service I received at Circle of Love. I will not be doing service with them anymore and I will not recommend anyone...

BUY YOUR WEDDING DRESS FROM HERE!!!! I originally bought my wedding dress from a shop in Idaho Falls and after I had gotten my dress they recommended me to a seamstress to get a few simple alterations done. Long story short, the seamstress completely ruined my dress and made it unwearable, and on top of that, the bridal shop I bought it from said that “there was nothing they could do” because we had gotten it altered. EVEN THOUGH IT WAS THEIR SEAMSTRESS WHO MESSED IT UP. At this point I was now 2 weeks away from getting my wedding pictures done, and now without a dress. After the other bridal shop left me with an unusable dress I quickly called Circle of Love to book an appointment. They were so kind and empathetic when I told them what had happened and quickly made me an appointment for that day. The service was outstanding!! I had Kensley helping me out and the whole time she made me hopeful, excited, and just beautiful the whole time! SHE WAS AMAZING!! I didn’t feel like they were trying to sell me on anything, they genuinely just wanted to help me find a dress that made me feel beautiful. I ended up finding the absolute perfect dress for me and I’m not ashamed to say that I cried, not just because I loved how I looked in the dress, but because this bridal shop knows what they’re doing. They know how to make their customers feel valued and help them to find what they’re looking for. Their dresses are beautiful and sooo reasonably priced. I will never be able to put into words how grateful I am for Circle of Love. Don’t even waste your time with any other bridal shop, because this one will out...

UPDATE**I have changed my rating because within 12 hours of writing this review I received a call from the OWNER apologizing for what happened and how I was treated in the store. The employee has received some better training on what to do for people with complaints. THANK YOU! I am glad to see that there are store owners who truly do care about keeping their customers, and making sure they have the best experience possible when patronizing Circle of Love. I am leaving up my previous rant only because I want people to see how mad I was, and pleased I am with the follow up from the store owner. Thank you again!

My son paid $130 to rent a tux for prom. When he went to put on the pants the zipper would not stay up. He though he could just cover that up by keeping the jacket buttoned. When he went to button the jacket the button fell off in his hands. The poor guy spent the entire night fiddling with the zipper to keep it up. He was so embarrassed and uncomfortable all night long. When I returned it yesterday the girl in the shop said. "Sorry" That was it! Not "Hey, what can we do to make this right? How about a discount on your next rental, or let me refund you back $10 ." She could have at least pretended to care, but nope. She went to put the tux away and I said, "You should probably let your tailor know so they can make sure the next person who rents it doesn't have the same issue." She just stared blankly at me and said "Oh. OK." and walked away. So much for customer service. We will look elsewhere for our next formal wear needs. Too bad, because I prefer to support local...