Living Spaces — Attraction in Roseville

UNSEALED MATTRESS DELIVERED—Terrible Customer Support—No Accountability

I had a terrible experience with this store and feel completely misled.

I ordered a brand-new, premium Tempur-Pedic mattress and paid top dollar for it. But what I received was a mattress in opened packaging, re-sealed with tape. This is simply not acceptable for a product sold as new.

When I contacted customer service multiple times, I was told that a manager would return my call within 24 hours — not once did that happen. Eventually, one representative told me something that was even more alarming:

“If we’re bringing the mattress inside for installation, we have to open the packaging to inspect it. But if it’s a doorstep delivery, we leave it sealed.”

I honestly cannot make sense of this logic.

• What kind of inspection requires breaking factory packaging? The mattress is fully visible through clear plastic—there’s absolutely no need to open it.

• This kind of explanation is nothing but nonsense, possibly used to avoid responsibility if a customer tries to return the product.

• I called several other mattress companies out of curiosity—none of them said they open the packaging before delivery.

Also, if the product truly is new, why should it ever arrive in packaging that’s been opened and resealed? How is the customer supposed to know if it’s unused? Or if it was a returned mattress. Factory sealing exists for a reason.

Their customer service was evasive, disorganized, and completely unhelpful. I still have no resolution and no confidence that I received what I paid for.

On top of that, we had also ordered a bed frame, and they delivered a mismatched combination — the width was for a California King, while the depth was for a standard King, according to the spec sheet they themselves had provided. Some parts were missing, which is why the standard king mattress was able to fit. We called customer service multiple times, but they insisted the size was correct just based on a photo taken by the installer after installation. I explained repeatedly that you can’t confirm dimensions from a photo, and that I had measured everything with a tape measure. Still, they refused to accept it. After a long back and forth, I had to go to the store in person, and only after two hours of discussion did they finally agree to exchange the bed and promised to send the correct size. I’ll have to wait and see what they end up delivering for the new bed.

I also have a special order sectional pending delivery, and based on everything I’ve gone through so far, I’m seriously concerned about how it will be assembled and delivered. With the level of disorganization and poor communication I’ve experienced, I have very little faith that they’ll handle it properly. At this point, I’m expecting more problems rather than a smooth delivery.

Looking back, I honestly don’t know why I trusted this company enough to make such a large purchase. I regret it now, especially after dealing with their incompetent and dismissive customer service. TAKE MY ADVICE — DON’T TRUST THEM, DON’T BUY FROM THEM. YOU’LL REGRET IT LIKE I DID.

I WILL UODATE THIS REVIEW BASED ON HOW THE SITUATION DEVELOPS.

Avoid this store at all costs. You’re risking your money, your time, and your peace of mind.

——————————————————————————

UPDATE: After posting this review, they replied asking me to email socialmedia@livingspaces.com for help. I did — and unsurprisingly, I got the same scripted, useless responses. They told me (again) that they can’t do anything. It’s just another way to make it look like they care, when in...

5/15/2025 update: (Read before you purchase the Care Free Plan)

Living Space (owner) - "Since your claim was handled by Uniters, Living Spaces is not liable for any dye lot discrepancies related to your claim."

Uniters - "The repair done was up to the industry standards. Concerns with the replacement fabric (texture and color) need to be addressed by Living Spaces".

4/25/2025 update:

Living Spaces (owner) - Please advise what the next steps are when a different fabric was shipped for the repair and the repair done by Furniture Solution Network caused a secondary damage to the sectional. I tried Warranty Services but was told - 1) It happens; shade, pattern, and texture for fabric may not match all the time; 2) Technician did not include in their notes multiple dents left on the LAF after the repair.

Feb 2025 -

Terrible post-sales experience!!!

We bought an oversized sectional with extended warranty from Living Spaces to be put in the new house we moved into early November. Over the last couple of months, we have sat on the sectional for a handful of times due to the fact that we were mostly away and other chores around the house (i.e. unpacking, painting, yard projects, etc.)

On 2/5 while doing house cleaning, we spotted something was off on the right arm of the sectional. Specifically, the fabric looked worn out. We reported the observation to Living Spaces' warranty service department right away and received a text confirmation with no case or reference number on it on the same day. After more than a week of silence, we decided to call them today (2/14) to make sure they received our concern and was working towards a solution for us. Our assumption was wrong!

Over the phone, the warranty service representative was able to use my phone number to track down the service claim we had submitted 9 days ago. We were advised that -

1. The extended warranty service we bought would NOT cover damage on the fabric of my 3-month-old sectional due to the claim description. We stated "we spotted the damage on 2/5" and attached two pictures and a video to substantiate our claim, while the representative stated that we failed to describe the unfolding of an accident that led to the damage.

2. The representative stated that they had sent me a claim denial notification on 2/10, a message that we never received.

3. When asked to speak with a supervisor, we were told there was not anyone we could speak with and that we would need to take our concerns to the store.

Admittedly, Living Spaces have pretty good selections in the showroom. The sales reps we worked with during purchase seemed to be nice. However, if this is the best post-sales service they can offer to a customer who just paid them over $6k for a sectional and extended warranty, they may stand to lose big on any reputation they may have earned. It feels like a slap in the...

I would like to preface that this review is about an online purchase - I haven't interacted with the in-store team, but I couldn't find a place to leave a google review for just their online shop, so I put it here. That said, I would never make an online purchase with Living Spaces again, despite liking their furniture - they feel no obligation to send you what they advertise on their site.

I ordered the Evan Pecan Queen Wood 4-Piece Bedroom Set from Living Spaces website. The listing on the website described the set to "Include a queen size bed, TWO nightstands, and a dresser." The photos on the website showed the bed, TWO nightstands, and a dresser with a mirror over it. I assumed based on the photos and listing description that the mirror was part of the dresser. When my set was delivered they brought me the bed, dresser, mirror, and ONE nightstand. While I really liked the set, and the delivery team was great, I was confused why it was one nightstand short. I called customer service that same day to ask why only one nightstand was delivered, and I was told that the four pieces in the set were the bed, dresser, mirror, and one nightstand. I told them that it was advertised differently on their website, and even sent them a screenshot of the website listing. I asked them to send me the second nightstand that their website promised. They told me they couldn't do that, but they could offer me $100 off a second nightstand with free delivery if I wanted to purchase another. I didn't find that to be a satisfactory resolution - this felt like false advertising at best, and a scam to get me to spend more money with them at worst.

I followed my call up with an email to both the manager I talked to on the phone and the general Living Spaces customer service email. I told them that I didn't find the offered solution acceptable, and would like to have the nightstand they promised me sent. I received no reply, so I send a second email. I again received no reply, so I called their customer service line again. They told me my emails "ended up in spam" which is why they didn't reply. Then they once again told me all they could offer was the discounted nightstand with free delivery.

This was an incredibly frustrating process, and the fact that they won't honor the listing on their website leaves me feeling upset with the company. Terrible business practices, and while all the customer service representatives were polite, the fact that they refused to offer a solution that would honor the products promised on their website, and the fact that they would not reply to my emails was incredibly frustrating. I will never order from them again, which is a shame, because I really like the furniture. However, the difference in the online listing vs. what was delivered was very deceptive and soured the...