Ashley Store — Attraction in Saint George

Why isn't there a ZERO rating? I went to my local Ashley store in St.George, Utah (Red Cliffs) and took a long time to decide which desk I wanted for my office that needed to get set up ASAP. I finally decided on an L shaped desk that was solid and not the usual compressed laminate junk. I was told it would be 2-3 week wait and I called a couple of weeks later to be told it would be another month wait because it was "on the water" on a slow ship from nowhere land. Not in any warehouse in the entire country. I was gonna get a refund and stop the order because I need the desk now!! I ultimately decided to just wait it out because I really wanted the desk, The salesperson (female) showed no empathy for the situation and basically said you can have a refund or you can wait. This coincided with my first impression of that salesperson not having a great bedside manner and being nice was an effort. Why do they hire non people skilled folks to represent them? 6 weeks have passed and I called to check on the status of my desk prepared for it to arrive next week as was told. They informed me that it will be pushed out another 6 weeks until the end of next month. I was not happy and was told that my salesperson (aren't I nice to not mention a name?) You're welcome!!!!! I not only did not get a personal call back but a text was sent instead telling me "sorry I missed your call. I will mail you a gift card for the long wait, thanks" I responded, "what exactly is the gift card?" She responded, "like cash toward something in the store". I responded, "I can't afford more. How bout 50% off of this ridiculous circus?" She said she would talk to the manager on Monday to see what she can do" We fast forward to Monday and I had to call the store myself in the late afternoon to apprise him of the situation and asked if I could just have the floor model because I have waited double what I was supposed to and they should remove the floor model if that desk is still across the ocean in nowhere land and isn't even available for folks to order it. I asked if I could get that "GIFT CARD" she offered as just a perk to me for the headache about this whole order instead of applying it to another item I don't want nor can afford!!! He said he would see what he could do for me. Called me back and said that the floor model was already given to someone else on the list! Oh really?? THEY HAVE A LIST FOR AN IMAGINARY DESK THAT'S NOT AVAILABLE!! WOW!!!!!!! I was told I could wait for the desk.. ANOTHER 6 DAMN WEEKS and he'd give me $75 off or I could just cancel the order and get a refund. Well I have cancelled the order after waiting WEEKS .. double beyond what I was told!!! And they did NOTHING!!!!!! to make it right!! They did NOTHING to assist me as a CASH PAYING customer to assure that I'd be back!! AND I WILL NEVER!!!! BE BACK. I will not celebrate their service or their products to anyone and I will steer all my friends away from shopping at Ashley Furniture St.George! The customer DOESN'T come first in Ashley's book!! They did nothing to make this right and they don't care! This is unacceptable customer service Ashley Furniture!!!! The aura in the store and the salesmanship is a fail! You lost a cash paying customer!!! I'm...

BAIT & SWITCH BEWARE!!! My parents just moved here from across the country. They intended to furnish their new house when they got here. We took my mom to go furniture shopping. She found a living room set, dining set, sofa couch and a small table set. We brought my dad back the next day to give his input. I found several of the pieces listed cheaper in their website. I asked the manager if they priced matched their own website. He said yes. They also gave us the paper on the promotion that started July 11th - the day we brought my dad in. Again... this was the NEXT DAY. We were passed off to a different sales person to finish the sale. She put in the price matches and then the discount. 25% off the highest item, then 20% off the rest of the order. I already knew the ballpark figure so when the total came until that same ballpark-- nothing seemed off. On delivery day, they did not have the sofa couch. They said it wasn't in the order. We were not given the receipt-- it was supposed to be emailed, but never was. After going into the store to figure out where the couch was, they said it wasn't a part of the order. Looking over the order-- they had the full price listed, not the price match. I have screenshots of all the items price-matched. These were NOT on sale. These were just priced lower on the website. Again, which they gladly price-matched for us....or so we thought. They were unwilling to help us in the store. They contacted the corporate customer care who was supposed to call us Monday, July 21st. It's now Wednesday night and no call. I've also called and left messages for the store manager who hasn't returned my calls. They owe my parents the actual difference in the ashes agreed price or the sofa couch that was a part of the intended original order. Additionally, the dining table came with 5 scratches. This wasn't from delivery-- they unpacked it carefully. The repair they brought in looks like burn marks. It's going back. One of the sofa cushions has a snag and has to be redone. Buyer beware!! Don't let the salesman just type stuff on their tablet without seeing it before signing. Ask for a print out and review all pricing before signing. Also, they don't tell you this in the store-- only when dropped off, that the sales are final. The furniture repair man also said that it was up to the store if they replace the dining table. If they think a customer paying $800 for a new dining set with 5 scratches is acceptable-- then run far from this company. I'll update this review IF or WHEN we have a resolution for the bait and switch pricing and replacing the bad...

PLEASE DO YOURSELF A HUGE FAVOR AND READ THE REVIEWS FOR THIS FURNITURE COMPANY BEFORE YOU BUY BECAUSE THEY ALL REFLECT THE VERY SAME EXPERIENCE THAT I HAD!!

Go somewhere else, anywhere else and do it now. Don't waste your time walking in or even turning your head to look at Ashley Home Furnishings in St George.

I bought a dinette set with a leaf in the table and benches for the long sides of the table. The saleswoman gave me the usual 20% off spill and then we settled on a purchase which I paid for right then and there. The lady told me that the table I was buying was one of their most popular dinette sets so I was shocked when she told me they did not have it in stock but it would have to be ordered in and I could have it in a week and she would call me when it came in. I waited 2 weeks and no call. Finally I called in and they told me that it was ready for pickup. I went to the store to pick it up and I was told I had to pick up at their distribution center. So I went clear to Hurricane, UT to pickup. Well when I got the table home it came with the short benches for the table that did not have a leaf in it. I called back to Ashley and was told that it was THEIR mistake and they would order in the long benches for me, but they would cost an additional $39 each and take about a week to get in.. About a week later I got a call from Theresa at Ashley Home Furnishings saying the benches were ordered I should have them in a couple of weeks and that she would call me when they got in. I got the feeling that my benches came in, but they sold them to someone else to make a sale, but I really don't know on that point. Well 3 weeks later and no call from Theresa. Finally I called Ashley and they told me they were delivered to their distribution center earlier in the week and that I had an open balance of over $145 owing. By this time I was pissed and I called Theresa who told me that she never remembered telling me that they would only cost $39/ea but that for my troubles they would give me a $30 discount. I felt insulted. Well, I finally just paid the $115 and decided to move on. What Ashley does not know is that I planned on getting this dinette set and if I liked it, getting another one just like it for my other home. I also had in mind to come down and pick up a office desk, hutch and credenza for my home office as well, however I will take this business somewhere, anywhere else because I will never walk into, at least this Ashley furniture store in St...