H-E-B Corporate Office Headquarters — Attraction in San Antonio

The security at the HEB STORE # DESAVALA RD AND I-10HWY I SPOKE WITH CHRISTIAN "Customer Service" very polite young man and also the outside lawn and garden attendant I walked around the store with my bag of recently purchased HEB product looking for a shady place to sit and enjoy my lunch! I asked the attendant in front where I might sit and I already knew they would probably be like where the employees also set or partners also sit as I have many times before sat down with them because I also smoke and I wanted to enjoy my lunch in the shade and a safe environment since I was on foot I also drive for a major ride share organization and I pick up at the store all the time and also at corporate all the time downtown and I've come to know the HEB flavor is a very very appealing flavor until you run into well other partners that aren't so palatable! I purposely went out of my way to ask because I wanted to be in the area of appropriate and they could have told me at that time yes or no but they directed me back to her the partner said and I was enjoying my lunch I was also renting a car and doing you know lunch things that we do and I was going to get this feel like I was being stared at and the outdoor security person on the little trike was just staring at parked almost literally 10 ft away from me pointing directly at me in a confrontational way I might add and was just staring at me and as I looked up he pointed up in the air and I'm like I'm looking up like what he goes the sign can you can't you read the sign and I and it's his partner's only be on this point which would imply on the other side of that wall and so I said well sir I said I already asked and I said and I was directed here because I'm sorry I'm sorry that you couldn't hear me I said it louder I already asked and I was redirected here he knows who was that who was that I said was it was a gentleman out for unattending the plants tall with sunglasses"MATHIAS" on and he just totally took off on foot like you know like the wicked witch of the West I'm just really the impression I got and so I called customer service well he was on his walkabout and spoke to a very nice young man customer service named Christian I will definitely five star him for sure very polite very you know addressed to my concern that never heard the word no come out of his mouth what I can do and what we will do and what we have done was coming out of his mouth that is proper customer service first 15 seconds you had to impress about your company is the face that is customer service. I was quality assurance director training and quality assurance or a major 600 seat telecom call center and also the director of compliance so I do things appropriately by the rules and I have no problem with the word no but when I am directed by one of our employees to sit here and I'm passively having a lot in my lunch and doing nothing but having my lunch and I'm treated like I'm some kind of a criminal because he was adversarial confrontational the security guard and just you know the yelling at me and he kept like acting like he couldn't hear me so I'd have to raise my voice and I'm like you know come on passive aggressive really? I'm also going to find out the name of the young man out front too very very very polite very accommodating very easy even keeled energy came from him It was a good vibration and I want to make sure I give him the proper accolades that he deserves as well these are young men or customer service after covid was pretty much non-existent and they have been taught very well and they and it's natural to them if something that just is in who they are not only is a partner of HEB but also I suspect probably in life personally! SADLY, I Have had this issue before with another security guard downtown right next to corporate actually at the HEB on Cesar Chavez and he basically came up and knocked on my window while I was on a phone call while I was eating my lunch while the HEB bags were strewn all over my car and I put one in the windshield purposely to...

I have made several phone calls and reached no satisfaction. I tried to avoid publicity, expenses and anger but here I am , a 81 year old woman who has never been this angry writing this all because of a broken tooth from a dangerous product in your stores. People feed their children this salad for crying out loud!!!Your mgrs refused to pay me back for all my medical expenses plus the cost of an implant to replace my tooth. It's been over 2 weeks with me having an infection and the pain and loss of sleep.I no longer have any back teeth and chewing is difficult. I was only asking to replace the one for crying out loud!! I have put out $1345 to my oral surgeon, $ 80 to my regular dentist, meds that my friend paid for from your store and won't tell me how much they were after my ins paid. I've had an infection from this tooth now and suffered for over two weeks with a fever and pain. Your store mgr said my insurance should pay it, then inferred that my Medicare insurance would pay it!! My Medicare does NOT cover ears, eyes, and teeth ....but he seemed to know better than me because he was a caregiver!!! Even if my insurance was able to pay...the store salad caused the injury for crying out loud. The asst mgr was helpful until.today so I assume she was either tired of messing with me or He said to put an end to it. The paltry amount she offered me was ridiculous and assume it came from your office Can't remember the exact but the very least I expected was enough to cover my expenses. She demanded the plastic carton that the salad came in. Of course I don't have it!!! Who keeps nearly empty containers " in case you might need them"??? I offered her a pic of the bone but she wanted to take it. No way , because of what's going on right now. I told her that since they weren't being reasonable , I would have to get a lawyer. I have a surgeon, a dentist, and my doctor who said they would help. I've done everything I know to do to get this resolved since my family lives to far away.I don't think I'm being unreasonable but zim now angry and I am going to complain to whoever will listen and am going online to review this store and it's management. The salad is dangerous and people need...

H-E-B and Favor need to seriously step up their security measures when it comes to their delivery platform. Since H-E-B acquired Favor, it’s concerning that multiple drivers are able to operate under the same account, and some even have multiple accounts. This is a huge loophole that allows for tax fraud and undocumented workers to take over the system, making it unfair for legitimate drivers trying to earn a living.

Unlike Walmart’s Spark program, where associates can verify driver names in the system, Favor lacks transparency. Without proper identification checks, anyone can create an account using a fake name or share accounts, putting customers at risk. If a driver isn't the person on the account, there’s no way to verify their identity—this is a major security flaw.

Favor previously announced plans for consistent Face ID verification, similar to Roadie, Spark, and Uber Eats, but it’s clear that many drivers don’t go through this process regularly, or only once. This allows account sharing and manipulation to continue unchecked. I’ve personally noticed groups of 5-15 people at various H-E-B locations running multiple accounts, selling them for $200-$500, or even renting them out.

Meanwhile, honest drivers like myself are struggling to make money because these groups manipulate the system to get the highest-paying offers. I’ve seen the same people get top offers repeatedly, while others barely get anything—it’s clear some are using app exploits.

If this continues, many legitimate drivers will quit, and in the long run, Favor might struggle to find reliable drivers. H-E-B’s curbside teams need to be more involved by verifying driver names at pickup and working with Favor to ensure fairness. This issue is widely discussed in Favor runner groups, with many complaints about the unfair system.

I hope H-E-B and Favor address this growing problem before it gets worse. There needs to be a fair system where curbside teams can check IDs, and Favor implements stricter security measures to protect both customers and...