Zions Bank Saratoga Springs — Attraction in Saratoga Springs

Been with Zions for more than 25 years and this last experience tells me it's time to move banks. Went in for the Wires Enrollment with my wife and the employee took my paperwork and told me we were good to go. I double checked with him since we hadn't signed the form and he told me he was assured by his manager that we were good to go. Turns out they just didn't want to deal with my paperwork that day. So a week later, they called me and told me and my wife to come back to sign. We finished that the very day they called us. It's supposed to be a two business day process and here we are a week later and they still haven't turned in the paperwork so I can wire money to complete an investment. 3 weeks in the process and no email or notification to let me know where they are. I had to find out from the customer service number that they still haven't submitted our signed form. Goodluck working...

I can no longer in good conscience recommend Zions. I've been a customer for close to 20 years, and I've had it with them. I've had my account locked because I signed in while on vacation (which is resulted in hundred of dollars of fees because my auto payments to credit cards and mortgage got denied). They've also charged insufficient funds fees multiple times even though I've had a balance in the thousands. They hold transfers as unavailable for days, its extremely frustrating how slow their system is. Go do your banking elsewhere, you'll have much better service.

I've had an overall positive experience here. Been using this location since we moved out over 4 years ago. They've been friendly and capable. Most of the time lines aren't more than any other bank I've been to. They have decent products...

Zions Bank has become desperate to collect whatever "fees" possible. Not a long time ago they transformed my basic business account into a paid premium variant, without my consent. Today something else: I received a letter about the "discount" no longer applying on the "complimentary safe deposit box". It wasn't any perk. It was a feature of the checking account at the time I opened it. I am getting tired of the constant vigilance necessary with Zions, and am planning to move my business elsewhere (and I have been a customer since 1998; that's why I am giving one star above the absolute minimum).

Edit: I went to the branch today to return the box. The very nice teller told me there was some mix-up at the corporate level. Well, I may stay with Zions a...