Rent-A-Center — Attraction in Saratoga Township

I pay 10 dollars biweekly for a warranty on an 85 inch tv that only covers factory damage out of the box when we were told during installation it covers all unintentional damage. When our tv got unintentional damage Marco was very rude and said that was never said. I asked him if he was calling me a liar because both my husband and I were in the room speaking with Marco and JP when they were installing and that was their garantee at the time, Marco said no, he he "wasnt" he knows they "never said that". I asked then why would I pay so much money for a damage liability warranty? He responded that they CANT fix a tv of that size so on THIS product the warranty is ONLY for factory damage when it first arrives. That was NEVER told to me before purchasing because then I never would have wasted my money on a warranty. I asked why I would pay 10 dollars biweekly for a warranty like that when your advertisement is REPAIR OR REPLACE any item, he was very rude and said Well, looks like you just bought yourself a broken tv that you have to finish paying or buy a new tv through us. Will never work with these people again. Very unprofessional when needing any kind of...

People give rent a center a bad rep because of the exorbitant inflation these places charge on products. But i for one will never Knock a buisness because of its model. Tim and his ENTIRE CREW treated me like family, from the moment i walked in the door to the moment i left. And as a guy who used to have multipe commission based jobs, i could tell that it was genuine niceness and enthusiasm, & not the fake mask that car dealers put on. These guys were open about the costs, and fully transparent from start to finish over EVERYTHING! no hidden fees, and no upcharges. They also respected my budget and didnt try and upsell me on the most expensive possible merch just to get tht kickback. These guys saw my set price point i asked for and they aimed to get it even lower then that! And i am one satisfied customer! They also were more then happy to tell me about the warranty you receive that lasts throughout the entirety of the contract. So despite me leasing a used fridge, if it breaks then i get a new one at no extra cost! The contracts are also realitively short term. So the next time i catch wind of another sale i will be...

Never had a problem until recently. Marco and JP came and when installing TV said any damage but intentional damage from mounting a TV is covered by the warranty, anything happens, even with the kids just give us a call. We had unintentional damage occur and when we called Marco for a replace or repair like their advertisement says and what they say in store he was very rude and said they never said that, all the warranty covers is factory damage out of the box which was not told to us and is the exact opposite of their guarantee and what they told us in person. Marco said our only options were to either buy a new tv through them or enjoy paying for a broken tv. Called corporate to dispute and they also make promises with no follow through such as a lady said a corporate manager named Josh would call me back with news as to what can be done but never got a call then when I called back to get some kind of follow up got disrespected again by another representative so I will continue to call until I get someone who can be professional instead of lying to get you off the phone or lying to get you to...