Selection is decent enough, and being able to but used games is a major plus. However in the past I've had bad experiences trading one games. You're better off keeping them. Whenever I visit the store I find myself wanting to make a quick stop and end up staying for 30 minutes. I like it. My biggest complaint is also my biggest factor when judging any store, customer service. Each time I've been to the store in the past couple months (since I've been going again), I've had bad experiences with their staff. It's as if they act like they are better than you are and completely disregard any small talk about their game interest. I have yet to run into an employee who's played ANY sports game, much less any game i grab to ask about. From what I can tell, they are mostly just PC gamers. Love the store, but could sure use a friggin smile and a polite experience with an...
Read moreThey are usually well stocked and the staff isn't bad. However, while an employee was giving the speech about joining the rewards, I politely said no thank you and it was retorted with * ah I guess you just don't like saving money.* Maybe it was him saying that or maybe it was the way he said it, but that sentence alone, is making me never shop this location again.
I get it's a job and they have to push the rewards, but it was so high pressure and he pretty much told me before I said no, that he was selling me the membership. I feel like his wording and pressure of the sale, could make it easy for younger persons to be strung into something, without understanding what it is.
But I am definitely not setting foot in this store because I was absolutely irritated by...
Read moreWould give zero stars if possible. These guys are a joke and have no idea how to treat people, especially people who spend a lot of money in their store. I've purchased 2 PS5 Slims and a PS5Pro from this store, just in 2024 alone. When I went to trade in my original PS5 that was in pristine condition, Joseph broke my controller and then tried to rip me off on the trade. This was 3 weeks ago now. I've made several attempts at contacting a district manager and corporate to get this resolved and my attempts at reaching out go ignored every single time.
This place employs people with no integrity or accountability. If you do business here, you do so at...
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