DICK'S Sporting Goods — Attraction in Schaumburg Township

I don’t think it’s hyperbole to say this might be one of the worst run stores I have ever set foot in.

From the get go everything is just spread out with some really convoluted organizing system. I needed some canopy weights. The canopy items were placed with camping items with a whole separate section devoted to actual canopies. Neither of which had canopy weights. Most modern stores have some sort of organizational system to help employees and customers find items. That would be asking too much of DICK’S. Instead, if you can’t find an item, you’re left wandering around aimlessly hoping you can find it. If you go to ask an employee they can join you in wandering around aimlessly. At least you’ll have a friend. When you do finally find your product, be sure to check any of the five clearly previously-returned, beat to hell boxes to make sure your items are there (more on that later).

Checking out is a real hoot as well. Granted I was checking out within an hour of close. Even still, there will be exactly one register open. But don’t worry - a half dozen employees will be standing around powerless to help because the registers lock them out after a certain time. At least they’ll apologize for the terrible decision making on the part of their overlords. You’ll have to wait in line for people to return a half dozen items right before close, which is always fun.

Finally, once you do get home after a long and strenuous item-finding mission and check out odyssey, be amazed as you open your product and find the person who stuffed it in the box and returned it just for DICK’S to throw it back on the shelf decided to poke holes in the item and only return three of the four canopy bags. Because quality control is for losers.

All in all DICK’S really gives Menards a run for its money on poor quality control and complete inability to find items. These two brands seem to be in contention for spiritual successor to the “pay lots of money for items that look like they fell off the back of the truck” vibe that Best Buy perfected in the 1990s.

Can’t wait to go back (and return my...

Ordered 2 kayaks for curbside pick up. Checked in on the app. I waited 15min with no staff coming with my order. I called 3 times only to have the phone ring for 3mins and then disconnect the call. I walked into the store and 5 staff members were just standing around the registers hanging out with no customers in sight. Asked about my order and was told to go to the other side of the store to the other entrance. The other registers had one cashier with a line of 10 people. Now going on 35mims for curbside pickup with no help. Fine spoke to someone and they told me they didn't see any curd side pick ups I showed the check in on my phone and was told someone must have acknowledged the curbside request and then didn't do it due to the fact that they were kayaks and I needed to go rear of the store to the loading dock. Mind you I was all set with my straps and everything so I could put them on my roof rack quickly due to the fact it was raining pretty good. So I had to pull all my straps off and take my car to the rear of the store. 10min went by and finally some came out to the dock and had no clue what I was picking up. Told them what I was there for and they just got it finally handed me both 10ft kayaks and didn't help me get them on to my roof, also where not the nicest when retrieving my order. Had to spend another 10min getting the kayaks on my roof rack by myself. Moral of the story is none of the staff seem to care about any of the customers. They were all just doing their own thing. Curbside pickup took close to an hour and...

I had a letter from GCI to exchange two chairs rocker chairs under warranty everything was great until we got to the cashier. Now GCI did not have direct replacements to the road trip rocker so I asked Molly at TCI if I could substitute a chair that was not a rocker. She said yes. Now comes to time to check out. I talked to the manager and they said yes they can help you can take care of me. I show them all the correspondence I had with Molly from GCI and said I just got off the phone with her and if she if they would like to call her to verify what I said they could so the direct replacement chair was $69.99. the chair I chose was $54 and change. But the manager went online and said your chair when you purchase it was only $50 so you owe $23. I said what!! I said maybe the chair was worth $50 2 years ago but the chair is now selling for $69.99. so why would I pay the difference from what I purchased my original chairs at and the substitute chairs. If you had the road trip rockers in stock it would be a direct exchange. When I went to call GCI again they said okay we'll do a direct replacement. This is how I feel I took a less expensive chair then I was turning in. I only took these chairs because we needed our camping chairs and any chair was better than no chair. So if the chair that I'm turning in now cause 69.99 and I took a chair that was $54 and change shouldn't I get the difference? This is the logic you're cashing manager was exhibiting. Not very happy with the experience...