Design Within Reach — Attraction in Scottsdale

Is there less than 1 star? Horrid manufacturing, communication, and delivery. I ordered 4 pieces, my experience has been horrid with each, which I’ll explain in turn. 1) bed: I ordered a bed, aside from it being months late, I got a call about 5 months in - and 2 months late-, that they couldn’t make it bc of a fabric availability issue. Two days later a delivery company calls me to set up delivery; 2) I ordered a couch in February for delivery end of May. At the end of June, I get notification that it’s in Ohio awaiting delivery to Phoenix. I’m told that twice. Then, a week later I get a call that the fabric is discontinued and if I want to order it in another fabric, it’ll take 14 weeks; 3) I ordered a dining table shown as “in stock”- I’ve now been waiting 3.5 months; I’m obviously cancelling it; And finally, I ordered a chair, it’s a month or so behind but I have zero faith I’ll ever see it.

I understand manufacturing delays and shipping delays, but my experience is not that. It’s complete disorganization, disregard for the customer, inability to manufacture & dishonesty. I’d be surprised if DWR is in business in a year, they are so poorly run. Save yourself heartache, and time and order elsewhere. The Roche Bobois sofa I ordered mid- pandemic came on...

Came into the store last Saturday. Tested different Herman Miller chairs and "thought" the Cosm felt best. Walked down the stairs - and was leaving! - when Ken stopped me to ask a few helpful questions.

I mentioned the Cosm chair then he helped me consider the best options for me. He showed me everything A-Z about the Herman Miller chairs and after I was fully informed, it was quite apparent I wanted the Aeron B chair. Wow, what a great experience at exactly the right moment in time!

I am so thankful Ken asked me questions on the way out. Thank you for saving me so much time now and in the future, Ken. I look forward to sending business clients and personal friends to Ken at Design...

I ordered 4 house numbers in May. Two of the numbers shipped and arrived but I did not receive any information about the other two. After making two inquiries, I was finally told there was a delay and the other two would ship on June 3. June 3 came and went with no numbers. The associate I chatted with them told me that I was wrong and there was no delay. A manager later apologized. I was assured after writing this review that I would get updates. I did not. The remaining two numbers finally shipped on 7/15. DWR, stop blaming your poor customer service on the pandemic and improve it. I...