Jeni's Splendid Ice Creams — Attraction in Scottsdale

Avoid at ALL Costs - Horrible Service, Inexcusable Wait

Our family of 9 adults was incredibly disappointed with our experience at Jeni's in Scottsdale. We arrived at 9:00 PM on a Monday, excited to try the unique flavors after seeing the line out the door - which, we quickly learned, was a huge mistake.

The line was long because of the shockingly slow service. There were only TWO employees working, and one of them seemed to be actively avoiding serving customers. She spent the entire time we were there erasing the board, fiddling with things, and generally doing anything BUT scooping ice cream. The other employee was scooping at a snail's pace. In the 15 minutes we stood in line, with 20-25 people ahead of us, she only served TWO customers.

To add insult to injury, the employee avoiding service was constantly yelling at people to close the door, despite the line stretching outside. It was clear she cared more about controlling the temperature than serving customers.

The waffle cone smell was enticing, and we were eager to try the unique flavors, but the abysmal service made it impossible. We left and went to Handel's, where we were treated like...

Stopped by on a quiet afternoon to check out the new location in North Scottsdale. The new location is cute & a bit smaller than the one in old town Scottsdale, the only thing I wish they had was a little bit of a bigger space so there could be more seating options inside instead of just one small section directly in front of the window.

The staff were very friendly & you are able to get samples of any of the ice cream before picking out what you want in your order. I love that we can sample the flavors because some of them are a real hit or miss. I really love the gooey butter cake & the birthday cake ice creams, they are my go to. They sell the scoops as a "half" scoop, but the scoop size is still a pretty decent size. If you get the bowl with the three scoops & fresh waffle cone you might be too full to finish it all. The in house made waffle cones are delicious.

They also have a large freezer full of different flavors you can take home for $12 per pint. When looking at them the staff member helping me let me know there was a flavor or two in the pints that wasn't out...

If you’re looking for an ice cream experience that goes beyond the ordinary, Jeni’s Splendid Ice Creams is the place to be! From the moment you step in, you’re greeted with a warm, inviting atmosphere and friendly staff who are more than happy to let you sample their wide array of flavors.

The creativity and quality of their ice creams are unmatched. Their Gooey Butter Cake is a must-try, with its creamy base and perfect cake crumbles, and the Brambleberry Crisp strikes the perfect balance between tart and sweet. For those seeking dairy-free options, Jeni’s delivers with flavors that are just as rich and indulgent.

Yes, the prices are a bit on the higher side, but once you taste the first spoonful, you’ll realize it’s worth every penny. Each scoop is a masterpiece of flavor and texture, made with care and premium ingredients. Whether you’re dining in their cheerful space or grabbing a pint to enjoy at home, you’re in for a treat.

Jeni’s isn’t just ice cream—it’s an experience, and one I’ll happily indulge in again and again....