Good Hair Salon — Attraction in Seattle

I'd have to say the bussiness side gives the customer the short end of the stick. Thriving in an area where black businesses prosper, you feel obligated to speak fondly of this establishment. Unfortunately, good hair hasn't given me experience nor the words to do so. Let me make myself very clear, my experience has NOTHING against the hair stylist. Don't get me wrong, my hair looked good after my process. I just feel my overall experience was handled poorly by customer service. It's just with me being a college student and them calling in the middle of the day to switch my appointment right before one of my exams; I found it difficult to see this as professional. They started working on me 30 mins after the scheduled time and later on I found myself being skipped over for another customer. Even when I was scheduled right before them. If that wasn't enough, they showed no mercy in chewing out the back end of my wallet when charging me FULL PRICE of 80$. Then called the authorities when I voiced to them how unreasonable they were being.

I do admit I could have handled the situation better. In the heat of the moment I told them they didn't deserve full price for the service I was shown.

Long story short good hair is a decent drive when you are in need of a touch up. In the end you won't be able to walk the same without it costing you an arm and a leg. You'll find yourself amputated by their lack of concern for their own unprofessional costumer service. As a customer I feel like I'm also paying for the experience as well as the product. So if you want to be charged for a decent look but a customer service program that is bias, unprofessional and unreasonable; this is your store! Essentially walking out of good hair is no different of a feeling than being pimped. Both leave you looking below standard but just above mediocre, confused on why you settled for a last resort and why you did this to your poor wallet, I mean, who's got time for that? If you prefer quality over quantity I'd recommend a hair store that was more prolific. It just goes to show you that these kind of impressions stick with people forever. I thought we as black people graduated from this kind of behavior. It saddens me to see it still continues. Not only do you deserve GREAT hair, you deserve to be valued like an asset to the bussiness because their bussiness thrives off of your money. Remember that.

You call it good hair, I call...

When I first got my locs started in 2017 Good Hair was ran very smoothly. I ended up being loyal because LemLem does great work when it comes to locs. However, overtime the business has gone downhill when it was sold back in 2018 or 2019. LemLem ultimately took over and I continued to support her. Some of the issues that I constantly ran into were; lack of someone taking phone calls, waiting due to multiple clients and inconsistent pricing(more on this). Never complained, continued to support. Recently I reached out to LemLem via text so I can get my hair done before leaving out of the country this month. I asked if she was available on the 25th and she said no. I asked twice if she was available on the 23rd and never heard back.

In regards to the pricing, it stopped being transparent a little bit after LemLem took over as owner but I did not complain and when I would go in the price was different when it came time to pay. It would range from $75 to $135(one-time) every visit even if I had the same thing done. My last or second to last time in, the price was $135 for a wash with an apple cider vinegar wash I brought in, a maintenance and a style. I asked why the price was different this time as it is usually around $75 to $110 and she told me that the style was $35 for my length when it was $10 before. So I proceeded to ask why the pricing has been different every time I come in and was given a vague response which I did not question anymore. LemLem does great work(3 stars for that) and this review is not to deter anyone from supporting her but the business needs more transparency...

Great place and they definitely care about hair. I started my dreadlocks here in August and consistently went until a month ago, where for my own reasons I decided to learn how to do maintenance myself. Everyone was very friendly and professional and made sure you left liking how you looked!

Edit: 9/3/18 I think it's probably time to update this review. In the 2-3 years that I've been going to Good Hair Salon the place has been slowly declining in terms of care. The beginning of this year in particular had been particularly rough, but LemLem (The stylist who started my locs and, as of June was still there? ) really kept me going you know?

I'm a patient person and willing to put up with most things, but when no one showed up for my last appointment (It was scheduled for July 7th at 8am with someone other than LemLem. I received a reminder, got there half an hour early, and yet still waited outside until 9 in hopes that someone would come. Spoiler alert, no one did.), I decided to cut my losses and ceased going there.

Apparently as of this weekend (according to a voice mail I received), they changed management again. This could be a good thing for them if they play their cards right! Unfortunately, I have decided to go to a new salon, which is much farther away and less convenient, but so far hasn't left me...