CVS — Attraction in Secaucus

I had a very horrible experience with one of the pharmacist here named Puja. She was not informative and to top it she was very arrogant and rude when I wanted to know the reason why I was charged more than my usual co-pay. This is my regular pharmacy and I usually pay 5 dollars as co-pay. This time I was charged 30 bucks. When asked for the reason she said it is the deductible that I had to pay.

I went there the next day again asking for if I can return it as there was an over the counter option that came cheaper than this. The same person attended me and she said that's what my insurance has charged me and that the prescription drugs cannot be returned. I even showed her my insurance card and she said that's the same thing they used. And she escalated it to another pharmacist. The second pharmacist also said the same story - this is how your insurance works, this might be the deductible the insurance company is charging you and asked me to contact my insurance (atleast she was polite!!!! - I dont remember her name though).

I called my insurance today and they clearly explained that the claim was rejected by the insurance company!!! The reason was that the pharmacy ran the drug though an incorrect manufacturer!!!! Both the pharmacists did not even care to tell me my insurance was rejected. I called the pharmacy today after I spoke to the insurance. The pharmacist in-charge today was able to immediately tell me that it was rejected by the insurance and I was charged through some discount card. This was not even mentioned to me during my first two visits. When I went there in person to collect my refund I was clearly pointed out that in the receipt the insurance name carried the discount card and not my insurance. I dont know what the other two pharmacists were doing when I showed the insurance card to them. And they mislead me by saying that it is my deductible. It took 3 visits and 2 calls for me to sort out the issue and get my refund.

I don't know how many people were affected due to this kind of irresponsible behavior at this pharmacy; and so I'm writing this review so that other customers will be aware of if they face this kind of...

Store is open 24/7, but not the pharmacy. Store gets 3, maybe 3.5 stars...pharmacy should get negative.

Pharmacy- had a family member come home on hospice care, and I called around to make sure I could fill prescriptions. The pharmacist here actually told me that they did not carry,.and would not order morphine sulphate tablets. I've since found that this is a very common drug. I called back to verify that they really didn't carry this...other local pharmacies were happy to order it for next-day, but I wanted to be prepared and I had just moved to town. I assumed the chain would be easier to deal with. Nope. I didn't misunderstand- they repeated this to me again.

The next day, I walked in and handed the pharmacist a prescription for MS (morphine sulphate). They were ready to fill it from store stock. I suppose that my physical appearance, as a 40-something well-dressed white guy relaxed their defensiveness. I told the manager what happened, he thought I was joking. I played back the recording to prove I wasn't. He brushed it off, and offered to fill the drug 'express' if I still needed it. I'll deal with small businesses, thanks.

Store is good, especially since this town has no food supermarket (unless you consider Wal-Mart on the edge of town). Store is open 24/7, & the discount card offers some good deals. Regular prices on most items are high, but frequent sale prices help normalize things. Lately, store staff has been standing near front door and personally greeting everyone in the door, good bye to everyone out. When things aren't that busy, it's nice to feel welcome or remembered. However, store is usually very busy. Instead of creepy, near-robotic greeting, maybe they could open a register instead of relying on...

All lazy staffs...nobody’s is doing their job. One day I asked one guy to help me to find my pregnancy over the counter tablet that guy just did the announcement and he was standing there doing nothing instead of helping. I was standing there for 5 more minutes waiting someone will come and will help, but no one came and this guy also not moving. They don’t care whether you are pregnant, holding baby in your hand or senior citizen, they just don’t do what they supposed to do. Second time I was waiting in front of the consultation window after ordering my refill because they said it will be ready in 10 min and they gonna send me the text message once it’s ready. I waited more than 30 minutes waiting for the message or I thought they gonna call me because I was standing right there. I double checked with one of the lady ( she was wearing blue uniform)Whether it’s ready, she rudely responded like “you have to wait until we call you”without even checking. Again I waited 5 more minutes and asked one of the white apron lady she said yeah it’s been ready even 15 minutes before, I simply wasted my 35 minutes waiting for those dumb staff to respond with my prescription. At least I would have understood if it’s crowded day but in 35 minutes hardly 4 people came there but these staffs are just passing their time chatting one an another. CVS sucks because they don’t have...