Last Sunday, I took a trip with liquid adventures for a bear glacier kayak in Alaska. And while my experience with their sister company exit glacier guides for an ice climbing trip was amazing, the experience I had in my kayaking trip was the worst. I was paired on the kayak with some person I didnt know. And I had to kayak 80% of the time as all he did was take pictures and selfies, and would not contribute to the kayaking. We were left behind the rest of the group most of the time as everyone maintained a pace, and this person did not contribute to kayaking, and it was very difficult for me to kayak for both of us. I dont think the guide cared at all about this. I had paid a lot of money to this company and put my faith in them to make sure my experience was good. I am not responsible for some random stranger whom I didnt even know. I took a week to speak over the email to the Kayak Manager James, and he seems to think that since I was taken to the glacier and came back, the trip is completed. Also he thinks that I should book a private tour, as they can pair me with anyone they want, and this is a beginners kayak trip, so no experience is needed, hence its totally okay if one person just sits and the other person has to do all the work. I am sure this is what they do, so this might be just another incident they ignored. Not only was this experience unpleasant, the person whom I was paired with, had zero common sense. He was so busy taking photos that our kayak collided with icebergs 2-3 times. One time, one iceberg completely toppled and the guide asked us to be careful. But it was not possible for me to handle the kayak alone, and this person on my kayak wasnt participating, and when he was kayaking, he was doing it with so much force that we would collide with a fellow kayak or the rocks or an iceberg. I hope everyone knows how dangerous the glaciers can be. The company made me sign a waiver, but I did not take responsibility of any other person's stupidity whom I didnt even know.

The kayak manager James says that they are unable to provide refunds because of someone's social media. I think he misunderstood my request for some reimbursement as I had a very unpleasant and unsafe trip. Just because I have a couple of followers doesnt make me special, I deserved the same experience as the others who were on that trip. An instagram doesnt make me rich so that I can take a private tour as he suggested in the email.

I thanked James for making me understand that just because I was on a solo trip, I dont deserve the same experience as others who were in a group. I mean, after all, I am not rich enough to book a private tour, so why should I have a good experience? Its totally okay that I had to kayak while the other guy just took pictures, and then I had to take pain medication at night coz my hands hurted so bad.

Also, I know now the company will definitely make some comments to make sure I look like a liar and to disregard my claims. But If I am investing so much time to write this long review, its just so that someone doesnt go through the terrible experience I did.

A "sorry" doesnt bring back my money. I live so far from Alaska that I have to wait for 2-3 years again to be able to plan a trip there. I hope you guys understood what that experience meant to me.

Save your money, and invest it with some other company who care more about guest satisfaction than just payments.

I have attached screenshots of the mail. So everyone please decide for yourself how you would feel if you paid 350$, had a terrible trip, and all you get is sorry?