Escapades Escape Room Sioux Falls SD — Attraction in Sioux Falls Township

I WOULDN'T RECOMMEND this place. We had a HORRIBLE experience with the staff. My husband and I had won a package of 10 tickets through the Sioux Empire Wedding Showcase and had booked the Paris Heist room with our wedding party. I had to call and ask them to extend our tickets for a week since one of our wedding party members lived out of town and I wanted to make sure they had the option to participate. They gladly did this extension for us which was greatly appreciated. I had went online to see the different rooms and to book a room that could include most our wedding party but had to come back to book after making sure the time would work for everyone in our group. Once I left the booking the first time I got an email that said I would get a discount on my tickets if I booked within a certain time and I had heard back from our group members and was able to book. I went back into my booking from the email I had gotten and we purchased an extra two tickets so that everyone we invited could participate. Everything was completed and ready to go for FRIDAY August 8, 2019 at 8:30. When we showed up to do our escape room the employee told me that we still owed money our booking and no one would be able to do the escape room if we didn't pay it. I told her that I paid for the tickets we bought extra online and that everything should be paid for in full. She proceeded to tell me that the discount from the email took money off of the tickets we had gotten for free as well, so we got a bigger discount than we were supposed to. I told her that I had already paid for them and I couldn't pay any extra since I was already under the impression that it was paid for. She told me NO ONE would be able to do the escape room unless we paid the remaining total. The employee called the owner and both of them were AWFUL and RUDE to us in person and over the phone. They ACCUSED me of multiple things... wanting to get more free things since I already had 10 free tickets, getting an extension twice on the free tickets when we only did once and apparently they tried to contact us to tell us that the payment and discount went through incorrectly when I recieved no phone call/email or any other form of communication on the issue before we arrived to our booking.They were very RUDE and I had a total of 12 people that witnessed them being this way. They wouldn't allow ANYONE to participate in the escape room unless we paid so we ended up putting the rest on a credit card which was not ideal for us since we were paying for our wedding expenses. After we paid and thought we were over the whole ordeal, the employee was explaining rules and other information to our whole group and while she did this she proceeded to make RUDE comments towards me and the situation to the other members in our group. The other thing I could compain about was that the room was not big enough for the amount of people that were allowed to participate. I will never be going to this place again because of the POOR CUSTOMER SERVICE and DISRESPECT. A company should take into consideration that their website had a mistake on it and give the discount. Then proceed to fix it. There was no reason for these people to be so RUDE and DISRESPECTFUL in front of multiple people who they have lost any possible future business with. They made it seem like the extra discount I received was something they couldn't afford to give and that because I had most of my tickets already free they were going to be RUDE and refuse service if it wasn't paid for. Super UNPROFESSIONAL for...

Our son and some friends had an escape room scheduled (2 rooms back to back) and could not make it to Sioux Falls from Watertown due to winter weather. The rooms were paid for in advance and upon calling to try to reschedule (called the day before and the day of), were told they could not reschedule and no refund would be given because they were still open. Upon my calling the business for the boys, the lady who answered the phone (who says she is the only person who ever answers the phone) told me the boys were lying and they did not call to reschedule. When I told her the weather was not something we could control and they would still like to come but on a day when they wouldn't be risking their lives driving 100 miles in winter weather conditions. She proceeded to tell me she would not refund nor reschedule and then hung up on me. It appears that taking money from kids and wanting them to jeopardize their lives driving in winter conditions is more important to her than good business practices. After reading through some of these reviews, it appears the owner believes everyone is lying and she refuses to work with anyone yet she claims in her responses that some things are out of her control....such as the weather???

And the owners response is the perfect example of poor business practices and bullying (as the owner puts it) by a business requiring payment up front. We did call 24 hours in advance and were still not able to reschedule even after agreeing to pay the $30. The weather in SD changes hourly and knowing 48 hours in advance is not feasible when it comes to SD weather. Hotels even waive cancelation fees when it is beyond the customer's control...i.e. the weather. Never at anytime during the phone conversation did I demand a refund, I asked if the boys could reschedule since I did not want my son and his friends driving in the freezing rain for 100 miles, each way. This business may have great rooms and I'm sure if people are able to make it there, it looks like they enjoy it but when the business does not take mother nature into consideration, it proves that common sense is not all that common. I'm sure she would not want her kids driving on icy...

I was very happy with most of the experience, we had a large group for a large room, everything was prepaid, the only issue is 3 people could not show up, for various reasons, we had asked about getting the refund for those 3 people, and were told no. I understand maybe it's policy, maybe I missed where there is no refunds, however I'd like to point out, regardless of the number of people there was not anymore work that the attendant would have needed to do, nor was the room big enough to fully keep everyone busy in the room, with close to $500 spent for a friend's Birthday party. My biggest point on this, is you can pay when you get there, or prepay. What would the difference have been? 3 refunds to make an experience better or choosing to keep the money out of pure greed, and fall back on "its policy" is shady at best. Like I said, everything was decent, aside from that almost $100 expense for no reason part.

Edit: The owner response was exactly as expected, I'd like to point out, our group is new, our group came in literally Sunday for a Birthday party, and we prepayed for expected spots to make things move smooth, had we not prepaid there would have not been an issue. After reading through all of the complaints, and reviews, there seems to be a good number of other dissatisfied customers. Regardless of those specific events from other people the "Owner" is trying to group all of the negative reviews together. If we had read the reviews previously we would have not chosen this place to attend. After visiting most of the surrounding escape rooms, I don't have anything negative to say about the specific rooms, but I cannot believe a True Buiness owner would have this mindset, or attitude towards good paying customers. I will be doing my due diligence to make sure I do my best not to attend, or shop at any stores the owner may be associated with. A simple apology, a simple refund, a credit, a kind response would have been suffice. Instead if you have a negative experience you are harrased by the owner about being part of some group. "Reallity check"- It is absolutely entirely possible multiple different groups have experienced something negative from your escape...