west elm — Attraction in Solana Beach

Would give this particular location 0 stars if I could. The same sentiment is plastered all over the reviews here, but I will still share my piece.

If you don’t walk in with your designer handbag/ clothing don’t expect to be treated with any respect here. I have never experienced an associate who is more disrespectful, condescending, belittling, unhelpful, lazy, rude, judgmental and borderline prejudice in my entire life than what I was met with at this location when I came to pick up my piece of furniture I had already paid for. If I hadn’t ordered in advance, I would have immediately walked out and gone to another store within the first five minutes. I wasn’t acknowledged when I walked in the door initially, and when I finally spoke to the woman at the front desk, I couldn’t get her to say more than two words to me at a time or even make eye contact.

And, to top it off, if you ever need any help with your order because of a mistake they made, don’t expect anything there either. They will talk to you / treat you like a child, not take any responsibility, and will make their mistake your problem instead of talking to the support team and finding a solution on your behalf like any store with semi-decent customer service would.

I’m not sure why someone like this would ever be hired to work in retail / customer service, but the entitlement and laziness is absurd. Maybe my $800 dollar bill was not high enough? Who knows.

Advice to management: If you expect people to spend money here and recommend your store to others, reconsider who you have working the sales floor or invest in some serious customer service training. It is shameful how your employees treat paying customers, especially at the price point / brand recognition your company has and this needs to be addressed.

Advice to customers : Take your...

Comically bad experience here. Purchased a sectional and the sales woman did all the ordering. She was pretty rude but I chalked that up to the holidays and was eager to just make the purchase and be outta the store. The two items arrived at diff times (as she mentioned would probably happen) but the colors are completely different. I talked to one of the managers over the phone after receiving the different color and she explained they're the same color (puzzling based on the picture). She told me she'd create a incident and west elm support would reach out immediately. One week later, no call or reach out, so I went in store to help remedy.

The woman in store claimed it was a dye thing and they're actually the same color but because they get their material from different supply sources this can happen. I tried to explain that the colors are so off it's joke and shared them picture. I also tried to explain that I'm merely trying to receive and what were next steps. They told me to work with the support team who finally reached out after the store escalated. Upon sending the pictures, the support team said they couldn't see a difference. I asked her if she was joking and we're now on several hours of images and escalation.

Thanks for the yin and yang colored couch that's supposed to be matching, waste of money, time and poor...

Unfortunately we are very disappointed with West Elm. We just bought a house and planned to spend lots more money there than we already did, but the experience was just such a letdown. We spend a substantial amount during our first purchase where the girl who worked there (Erica) didn't inform us about the Key Rewards. Key Rewards gives your 3% of your money back to use on your next purchase. That would have been $200 to one of our next items. She knew that we were going to buy lots of furniture over the next few months, so she should have been telling us. As soon as I found out about the points option I called the store and spoke with Lana. I told her that we would like to cancel our order if we wouldn't get the points. She assured me that she could take care of it and make sure the points were assigned. A few weeks and many phone calls later we still didn't receive the points, but we did receive the furniture already. I think they were just lying to us so we wouldn't cancel the order and never had the intentions to give us the points. During the wait Lana promised me several times to call me and I even asked her for an email with and update and she never called and I never received the email. I'm just very disappointed and I can't recommend this particular store at all since the people there just aren't...