Gorman's Contemporary — Attraction in Southfield

Buying furniture is never easy especially for someone who’s very particular such as myself. I spent awhile searching for the perfect bedset that would reflect my husband and I’s style. We discovered Hooker furniture and we were absolutely in love. The craftsmanship is exceptional. Gorman’s was one of the only vendors nearby that carried a couple of Hooker Furniture pieces in store. We were weary of ordering a bed online because it may look different once we viewed it in person and we wanted investment pieces that would be classic and remain in great condition for years to come. The process of deciding on a specific bed was made a breeze with the help of a wonderful interior designer named Sara Wutwut. Hard working, detail-oriented, and patient, she listened to our specifications and gave her valuable insight. We were very impressed with her knowledge of specific material and it’s durability. She was available by phone on the days she did not work which was incredibly convenient. Having been used to many unpleasant salesmen at other furniture stores, we were delighted to see that she went the extra mile to ensure we were ecstatic with our purchase and that the delivery was successful. We were even sent a beautiful thank you card after we received the furniture. Small gestures like that comprised a phenomenal experience that’s usually stressful and made it as easy as it gets. I must add that when we first visited Gorman’s in Novi, we were very disappointed with the service there but once we discovered Sara at the location in Southfield, we were happy that we gave them a second chance. Sara’s incredible service eradicated the unpleasantly of our first impression in Gorman’s, Novi. I highly recommend you hire an interior designer to ensure smart choices when it comes to making your house a home and there’s no better interior designer I can recommend than Sara. We look forward to working with her again...

We have been to this location many times and have purchased in the past. However, this time we were fortunate enough to have a salesperson approach us that was actually helpful. Most salespeople we have encountered have not really been interested in actually helping and not one has been as helpful and knowledgeable as Mark Anthony. He did everything a great customer service salesperson should do. No one else has been interested in assisting us, much less educating and actually giving us much time. Whenever we have come in, one person may approach us but everyone else is simply sitting at their desks on their computers looking extremely bored and like customers are an inconvenience. When we previously bought a dining room outfit (well over $8,000.00), as soon as the sale was complete, it was difficult to get ahold of the sales person - if at all. She made the sale and was done. We made a fast connection with Mark, which we have never done with anyone else who we have encountered. Why? Because it is easy to read which people actually want to help verses those who are in it just to make a sale, or even worse, just to say they have a job. Mark obviously wanted to assist us. As a result of Mark's attentiveness and knowledge of the products, we did make a purchase. We will be back and we will only deal with Mark in the future. In the meantime, I think you could do the company a favor and get rid of those who could care less and train those who...

Carol Martens is AMAZING!! She made it happen for me. I have been wanting a beautiful cream grown and sexy sofa for over 20 years but couldn't find one that measured up. I went to my local Gorman's and found the Candace Bernhardt and was told I couldn't customize and the Grey was my only option. I went online found it in Florida in cream and knew if they got it I can have it. I thought let me call the big city " Detroit" I was blessed with Carol, she listened, responded back right away, took the time to send me pictures of swatch idea and got a feel for me and was able to make reality what I was trying to express verbally. Carol is a superb designer. The process was seamless, I had TOTAL FAITH in Carol , no worry or stress on my end. The order was completed sooner than expected. Carol set up delivery and communicate with my local Gorman's and kept me in the loop. I had an empty room now I have a show piece everyone scared to touch or sit on. Thank you so much Carol. Your professionalism, courtesy and attentiveness meant more than you know. I had a house fire in December and working with the individuals I had to deal with to put my house back together, half do their job and took advantage of me, I almost lost hope. You were refreshing, I will do business with you and Detroit Gorman's in the future, one thing I am loyal and with great people like you it makes it easy to be. Much Success, Karen on the west side...