World Market — Attraction in St. Matthews

I first attempted to purchase everything at the checkout counter but could not use my 15% off on a 3K order so I had to go online and purchase. I attempted to purchase every thing online while in the store and their was an error. The online system wouldn't' complete checkout. "System Issues" and did not tell us what the issue was so we could correct. I walked up to the clerk and asked for assistance and she could not help me. Amazing, bazaar behavior, standing right next to an associate and she is unwilling to assist and look in the system. Apparently there is a method to World Markets Madness as she behaved like we should know this process. She begins to write down a customer service number as slowly as possible reminding me the store closes in 15 minutes. I was forced to Contacted customer service because the manager was unavailable. I was on the phone with customer service for 30 minutes with little success. I have a membership and customer service could not see my cart so I have to give her each sku number. After painfully inputting each sku, she found multiple issues. Bottomline, the 3K order needed to be split up into three separate orders due to "system issues". We completed the 1st order now at 23 minutes on the phone with customer service, then attempted to do 2nd and 3rd order when the call dropped at 30 minutes exactly. I had to call back to find out that the 2 and 3 were not placed after I repeated myself to the new customer service person. After explaining what had happened three times this woman hung up, called back and same woman answered and hung up, the woman hung up on me a total of three times and then on the 4th time answered the phone and put it down so I couldn't call back. The purchase processed started at 7:40 pm and at 9pm two of the 13 items were confirmed and ordered. Tell me what kind of customer service is this when they hide behind the system and can't pick up the phone and call someone, or even put forth a little effort to assist. Adele did say she would put in a ticket and it would take 3-5 business days or longer to address. You can really tell the character of an employee when there are just there for a paycheck vs. helping a customer for an extraordinary experience. None of these individuals would ever work...

I ordered a product online. I ordered online because the nearest store was almost two hours from my house. The product was delivered and I put it directly in the garage until the room I was redoing was ready for the product. COVID hit, remodeling stopped; everything shut down. The store, almost two hours away opened back up in September (at which time I had COVID). I open this item in December to find it was damaged. I call the online help line and explain the problem. I’m told I can send it back. A return label should be in the box. No return label was in the box. I tell them that. They offer to send one for me to print but I will only get online credit. They said I could contact the local store to return the item for my money back. I contacted the store to be told that I was unable to get my money back due to it being past their 90 day from purchase policy. No exceptions. I could bring it in and get store credit. I explained that I ordered online for the convenience of not having to drive four hours to purchase an item. Be careful in case you encounter the same issue with your items purchased before or during the pandemic. Some people (mangers at the St Matthew location) really don’t care what you have been through or if you received damaged product. Item cost minus sales tax and...

This was hands down one of the worst retail experiences I’ve ever had. I ordered a full dining room set from World Market—table and chairs—and was explicitly told everything was in stock. The purchase was processed, payment taken without hesitation, and I thought everything was set. Then out of nowhere, I get a cold, impersonal email saying, “Sorry, we don’t have it anymore.” No explanation. No attempt to fix it. Just a lazy cancellation after they already had my money. Now I’m stuck with two chairs that are completely useless without the full set I was promised. It’s not just frustrating—it’s infuriating. When I called customer service hoping they’d own up to their mistake, I was met with nothing but apathy and attitude. I wasted over an hour on the phone being stonewalled, offered no alternatives, and treated like I was the problem. This wasn’t a small purchase—it was a big investment for my home, and they failed at every level. Their customer service is a joke, their communication is nonexistent, and their attitude is unacceptable. I’ll never spend another cent at World Market and would strongly urge others to think twice before doing...