The Honey Baked Ham Company — Restaurant in St. Matthews

On a recent Sunday my wife and I were looking for something different than the places we typically go for Sunday lunch, which rules out Panera, Which Wich, McAlister's, and the furniture movers at Jason's Deli. Having driven by HoneyBacked Ham, my wife said "Why not?".

Tucked away in the corner of a shopping area, it's easy to miss unless it's your destination. Indeed, if my wife hadn't brought it up I'd have never even thought of it.

So here we ended up. First and foremost, it's (obviously) a ham place geared more toward that take-home element, offering a variety of hams and other meats as well as some side that are packaged for easy transport and preparation at home. The fact that there is a cafe is a bonus.

The cafe menu isn't extensive, but it offers a good variety and you can create your own combination of soup/salad/sandwich. You order at the counter and they bring it out to your table. The dining room seats about 20 people and is pretty spacious and brightly lit.

My wife ordered a chicken salad salad . That is, a salad with chicken salad on top, I ordered a create-your-own combination of a Tavern Club sandwich and a chef salad. Both were delivered surprisingly quickly (we were the only customers, so...) and accurately. The Tavern Club was actually amazingly good! The salad? Well, a salad is a salad, but it complimented the sandwich well.

The staff was very pleasant and helpful, and kept themselves busy doing other types of food prep when not handling customer-facing duties. The restaurant was very clean and the restrooms strangely located (go through the door by the drink machine and hang a right) but clean and well stocked. My only complaint was that the overhead music because it was skipping and clipping.

All in all, a great experience. We'll be adding it to our rotation of Sunday...

I came into your store to purchase a ham, I have a service dog, seizure alert, I was asked if it was a service dog by the manager, I said yes she asked to see the dogs ID (I showed to police officer and employees behind the counter) I replied that I do have her ID but by law she may only ask two questions, if it is a service dog and what job is the dog trained to preform. She started to yell at me and told me she knows she the laws and would go and retrieve them from the back. While she was in the back, I picked out and paid for my ham. She then came out and told me to step outside and wanted to read me something off her phone, I asked her what the store policy was and she continued to be rude, not answer my question and walked away. I then called the police, the officer informed me that if she would not have allowed me to purchase the ham because of my disability then I could file federal charges, thankfully the assitant manager and other employees were more than happy to help. If I would have been stressed enough by her screaming to have a seizure then again I could file charges. Please speak to your management and help this woman understand that screaming at a customer is not the way to handle any situation. If she would have asked me to wait outside while they retrieved my order, just because of the food situation, I would have understood and been fine. Please inform me of the steps you will take to...

Such a great product, but service was bad. Almost comically bad. My wife got a cancellation notice for her order today (day before Thanksgiving) and called to find out why. She was told by clerk, who wouldn’t provide a name, that it was too busy to deal with this to call back. She did and asked if she could please just make sure that we did, or did not, have an order.

The same lady huffed and hung up again. She went to talk to the manager, it got cleared up and she said she would take care of her and she was sorry it was a human error.

When she checked out, she went to hand her receipt and said oh no, you have her survey on this receipt. At that point, my wife said that’s “okay” and then the clerk wouldn’t hand her receipt and said we’re not gonna let you fill out a survey because we know you’re not happy.

She left and told me about it, I thought that was kind of crazy. Anyway, for what it’s worth, I love honeybaked ham and I’ve eaten it every year for years. But the people working at this location are absolutely terrible. Not sure what’s...